Ossama Alboraidy

Experience

• 

  Loutes Group

  Aug 2007 - Nov 2008

  • Assistant Store Manager - Quick Silver

    Mar 2008 - Nov 2008

  • Sales Associate- Quick Silver

    Aug 2007 - Feb 2008
• 

  Fashion International Group (FIG)

  Dec 2008 - Aug 2009

  Sales Associate - Mango SanStifano Mall
• 

  Azadea Group

  Sept 2009 - Apr 2021

  Key Responsibilities:• Greet customers and ensure that they are served by shop staff in a timely manner and in compliance with quality and CS Standerds.• Solve critical store operational problems including customers’ complaints, in order to ensureoperational effectiveness and to increase customers’ satisfaction.• Prepare management information reports on store performance in order to allow informed decision making.• Manage annual allocated budget by monitoring expenditure up to set limits, optimizing and reducing costs where possible and reporting variances versus budget.• Ensure proper implementation of company policies and procedures for operational effectiveness.• Ensure the effective communication of sales plans and targets to the Department team, managing performance, developing and motivating employees, in order to ensure the highest levels of performance and the achievement, or exceeding, of sales targets.• Evaluate on a bi-yearly basis the performance of the Assistant Manager, Sales Associates ,Cashiers and Stock Keepers as per company guidelines.• Control merchandising of products in order to optimize sales and ensure it is in line with brand image and standards.• Monitor stock levels on a continuous basis, maintain inventories and re-order merchandise when needed in order to ensure adequate stocks and maximum range and size availability at all times.• Conducting on-the-job training,and daily Meetings,demonstration and instruction for existing employees, in order to support their development and ensure the highest standards of performance are achieved and all Department activities, objectives and events are properly understood and communicated.• Assist in recruiting and selecting shop staff by verifying job-fit and team-fit of candidates.• Monitor the Department hourly revenue and prepare staff schedule accordingly in order to ensure that the Department manpower is effectively matched to operational requirements in a cost effective manner. Show less Key Responsibilities• Communicate sales plans and targets to the Shop team, monitor performance on an ongoing basis, and suggest corrective actions to hierarchy when needed.• Assign routine and non-routine tasks, schedule preparation for the Sales Associates,Cashiers and Coordinators and ensure that activities are carried out in the mostefficient manner.• Greet customers and ensure that they are served by shop staff in a timely manner and in compliance with quality and customer service standards.• Report occurring operational issues and handle customer complaints in in a timely manner, suggest solutions or escalate them as appropriate in order to ensure operational effectiveness and customer Satisfaction• Handle the maintenance of inventories and placement of product orders to ensure effective stock management and availability of products• Motivate team members and provide them with the necessary support in terms of training and development in order to optimize sales results• Supervise the Opening process of the shop in order to ensure that all set procedures regarding petty cash, reporting, systems, etc. are respected. Show less Opening ZARA Alexandria was the beginning I was one of the in charge team of the opening along with the Lebanese supporting team and brand managers, receiving, pricing, displaying items and organizing the stock rooms from scratch along with the Shop Manager was the Challenge to be done for more than 45000 pieces.Key Responsibilities• Greet customers and assist them in their purchase decisions by offering expert advice in compliance with quality and customer service standards• Support the Shop/Department Manager in maintaining inventories and placing product orders to ensure effective stock management and availability of products• Assign routine and non-routine tasks to Sales Associates, Cashiers and Coordinators, in order to ensure that activities are carried out in the most efficient manner• Assist in the preparation of the staff schedule in order to ensure that the Shop/Department manpower is effectively matched to the shop’s operational requirements in a cost effective manner• Communicate sales plans and targets to the Shop/Department team, monitor performance on an ongoing basis and suggest corrective actions to hierarchy when needed• Motivate team members and provide them with the necessary support in terms of training and development in order to optimize sales results Show less

  • Store Manager ZARA

    Nov 2018 - Apr 2021

  • Department Manager kids section

    Feb 2015 - Oct 2018

  • Assistant shop Mannager

    Aug 2014 - Jan 2015

  • Assistant Shop Manager - ZARA Cairo Festival City

    Mar 2014 - Jul 2014

  • Assistant Shop Manager - ZARA Maadi City Center

    Feb 2012 - Feb 2014

  • Assistant Shop Manager - ZARA Mall Of Arabia

    May 2011 - Jan 2012

  • Assistant Shop Manager - ZARA Alexandria

    Jun 2010 - Apr 2011

  • Manager in Training (MIT)- ZARA Alexandria

    Sept 2009 - May 2010
• 

  AssetTap

  May 2021 - Aug 2021

  Property Consultant
• 

  Iskan Real Estate

  Sept 2021 - Nov 2022

  Real Estate Consultant
• 

  Al-Futtaim

  Aug 2022 - now

  Retail Store Manager- Marks & Spencer's