Sapeksh Deshwal

Experience

• 

  Ericsson

  Mar 2019 - Sept 2022

  Ericsson Job Stage : 3Customer : NBN fixed wireless Co. Operations AustraliaDomain : RAN/Tx, Core● Handeling NOC 24×7 environment.● Worked as L1 RAN/Tx operations engineer.● Responsible for day to day operational performance and ensure smooth operations as per contract agreement.● Act as a mentor to the shift resources.● Ensuring SLA fulfillment related to Network maintenance & 1st level troubleshooting of the events taking place on network.● Providing technical mentorship to fix the fault and able to work with other organizational entities like optimaization, FO, Customer support etc.● To handle and analyze Trouble Tickets and recommend timely actions and solutions to TT when vital.● Work with assigned tickets using support tools according to global support processes and procedures.● Emergency support handeling in longer run.● Work, Collaborate and communicate in an international environment with colleagues & internally as well as customers.● Analyze and find suitable solutions for issues reported by customers through contact with them, gather information & data about any specific issue reported to Ericsson.● Help onsite engineers to check and resolve issues with the equipment, take cautious decision to emsure that the down time is as short as possible.● Document new resolutions which identified. Show less Ericsson Job Stage : 2Customer : Vodafone GermanyDomain : HFC, CMTS & Voice● Handeling NOC 24×7 environment.● Worked as 1st Level NOC Engineer.● Responsible for day to day operational performance and ensure smooth operations as per contract agreement.● Act as a mentor to the shift resources.● Ensuring SLA fulfillment related to Network maintenance.● To handle and analyze Trouble Tickets and recommend timely actions and solutions to TT when vital.● Work with assigned tickets using support tools according to global support processes and procedures.● Work, Collaborate and communicate in an international environment with colleagues & internally as well as customers. Show less

  • Associate Engineer - RAN Operations

    May 2020 - Sept 2022

  • Assistant Engineer - Automated Operations

    Mar 2019 - Apr 2020
• 

  _VOIS

  Sept 2022 - now

  _VOIS Job Band : HDeputy Manager RAN at _VOIS | GNO Enterprise Connectivity-Tech Ops | INOCVodafone UK networkTechnologies : 2G, 3G, 4G, 5G Open RANVendor : Ericsson, Huawei and Samsung Open RANDomain : RAN Performance

  • Deputy Manager - 2nd line RAN Performance QOS Engineer

    Apr 2024 - now

  • Deputy Manager - RAN Performance Engineer

    Sept 2022 - Apr 2024