Kerensa Washington

Experience

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  Hilton Worldwide

  Jan 2003 - Jan 2012

  FOM

  Duties include extensive guest interaction, handling escalated issues and complaints: constant monitoring of guest Salt scores: Responsible for all Guest Assistance cases: All inventory control for department ordering and responsible for budget, payroll budget: handling all AP for Front office Department and comp services : managing 25+ staff, training, and scheduling. Oversee Valet, Comp Services, and Security staff. Control room inventory for a multi million dollar renovation; various other tasks requested by Hotel Manager. Loss Prevention Manager: handle all claims for the hotel. Social Media Correspondent, organize all employee events, lunches, and special incentives. Show less

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  Hilton

  Jan 2003 - Jan 2005

  Breakfast Manager

  Duties included oversight of daily operations of Comp Breakfast department; responsible for all ordering of products; P&L analysis; adherence to a monthly budget; inventory control; participation in a weekly staff meeting; monitoring guest satisfaction scoring system and maintain loyal guests; training to meet the standards of the hotel and keeping records of appropriate documentation of training; mentoring and discipline; weekly scheduling of entire department.

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  Marriott

  Jan 2005 - Jan 2007

  Manager

  Duties include extensive guest interaction, handling escalated issues and complaints; constant monitoring of guest survey scoring system (GSS); responsible for room inventory and control for day of arrival operations; preparation for and facilitating weekly Problem Elimination (GSS) Meeting; attendance and participation at weekly staff meeting; key leader of hotel morning lobby coverage; assist Front Office Manger in leadership of Front Office Department; various tasks as requested by Front Office Manager or General Manager. Inventory control for gift shop. Training of all new hire front office employees and marinating standards for all existing team members. Show less

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  Embassy Suites

  Jan 2007 - Feb 2017

  Front Office Manager

  Duties include extensive guest interaction, handling escalated issues and complaints: constant monitoring of guest Salt scores: Responsible for all Guest Assistance cases: All inventory control for department ordering and responsible for budget, payroll budget: handling all AP for Front office Department: managing 20+ staff, training, and scheduling. Loss Prevention manager, handle all incidents that occur in the hotel. Forecast Management, control room inventory for a multi million dollar renovation; various other task requested by Hotel Manager. Show less

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  Independent Ambassador at Sanctuary Girl

  Jan 2019 - now

  Business Owner