Setiyo Adi Pambudi

Setiyo Adi Pambudi

Social Media Intern

Followers of Setiyo Adi Pambudi260 followers
location of Setiyo Adi PambudiSemarang, Central Java, Indonesia

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  • Timeline

  • About me

    Human Resources | Talent Acquisition

  • Education

    • Universitas Negeri Semarang

      2016 - 2021
      Psychology
  • Experience

    • Takeda Indonesia Pt

      Apr 2018 - Jul 2018
      Social Media Intern

      - Developing social media content plans that are consistent with the company’s product.- Creating consistent, meaningful content on all social media platforms, including writing and editing social media posts, improving customer engagement, and promoting social media campaigns.- Managing a high volume of daily social media posts. Communicating with social media followers, including responding to queries in a timely manner.- Using analytical tools to monitor and evaluate the company’s social media presence and performance.- Preparing monthly reports on social media marketing efforts. Suggesting recommendations to adjust the social media marketing strategy for optimal results.- Staying up to date on best practices and emerging trends in social media. Performing other duties when needed. Show less

    • LEMBAGA PSIKOLOGI TERAPAN SEMARANG

      Nov 2020 - Nov 2021
      Outbound Facilitator

      • Leading, maintained, and supervised simulations or games so, the implementation of the game runs according to the rules of the game, and guarantees no irregularities. • Led group discussions, manage discussions smoothly to ensure that there is no domination, being a mediator to keep the discussion. • Maintain security according to safety procedures, ensuring there are no mistakes that can be dangerous, especially in the high ropes area. • Assist, guide, direct, empower and challenge participants to reach the goal. Show less

    • Lazada

      Oct 2021 - Jul 2022
      Customer Service Associate

      -Handled Customer's complain about their orders both Via call inbound, out bound and Live Chat 24 hours-Having high knowledge about product knowledge-After chat/call ended, sent email to customer about their report before-Make ticket of the report real time-Multitasking (chat, call out to customer, and sent email at the same time)-Additional task (Survey sent and doing others team backlog)-Working in target in order to achieve the KPI of the month (csat, AHT, Service Level, and more) Show less

    • PT VADS Indonesia

      Jul 2023 - now
      Customer Service Agent

      -Handled Customer's complain about their orders both Via call inbound, out bound and Live Chat 24 hours-Having high knowledge about product knowledge-After chat/call ended, sent email to customer about their report before-Make ticket of the report real time-Multitasking (chat, call out to customer, and sent email at the same time)-Additional task (Survey sent and doing others team backlog)-Working in target in order to achieve the KPI of the month (csat, AHT, Service Level, and more) Show less

  • Licenses & Certifications

    • Pelatihan Alat Tes Psikologi Kraeplin & Pauli

      Quadra Sinergi Consulting
      Feb 2023
      View certificate certificate
    • Pelatihan Alat Tes Psikologi Papikostick & DISC

      Quadra Sinergi Consulting
      Feb 2023
      View certificate certificate
    • Basic Human Resources

      Kelas.work by Kelas.com
      Jan 2023
      View certificate certificate