Setiyo Adi Pambudi

Experience

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  Takeda Indonesia Pt

  Apr 2018 - Jul 2018

  Social Media Intern

  - Developing social media content plans that are consistent with the company’s product.- Creating consistent, meaningful content on all social media platforms, including writing and editing social media posts, improving customer engagement, and promoting social media campaigns.- Managing a high volume of daily social media posts. Communicating with social media followers, including responding to queries in a timely manner.- Using analytical tools to monitor and evaluate the company’s social media presence and performance.- Preparing monthly reports on social media marketing efforts. Suggesting recommendations to adjust the social media marketing strategy for optimal results.- Staying up to date on best practices and emerging trends in social media. Performing other duties when needed. Show less

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  LEMBAGA PSIKOLOGI TERAPAN SEMARANG

  Nov 2020 - Nov 2021

  Outbound Facilitator

  • Leading, maintained, and supervised simulations or games so, the implementation of the game runs according to the rules of the game, and guarantees no irregularities. • Led group discussions, manage discussions smoothly to ensure that there is no domination, being a mediator to keep the discussion. • Maintain security according to safety procedures, ensuring there are no mistakes that can be dangerous, especially in the high ropes area. • Assist, guide, direct, empower and challenge participants to reach the goal. Show less

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  Lazada

  Oct 2021 - Jul 2022

  Customer Service Associate

  -Handled Customer's complain about their orders both Via call inbound, out bound and Live Chat 24 hours-Having high knowledge about product knowledge-After chat/call ended, sent email to customer about their report before-Make ticket of the report real time-Multitasking (chat, call out to customer, and sent email at the same time)-Additional task (Survey sent and doing others team backlog)-Working in target in order to achieve the KPI of the month (csat, AHT, Service Level, and more) Show less

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  PT VADS Indonesia

  Jul 2023 - now

  Customer Service Agent

  -Handled Customer's complain about their orders both Via call inbound, out bound and Live Chat 24 hours-Having high knowledge about product knowledge-After chat/call ended, sent email to customer about their report before-Make ticket of the report real time-Multitasking (chat, call out to customer, and sent email at the same time)-Additional task (Survey sent and doing others team backlog)-Working in target in order to achieve the KPI of the month (csat, AHT, Service Level, and more) Show less