Moataz Kamel

Experience

• 

  Thomson Reuters

  Jan 2007 - Jul 2018

  Thomson Reuters provides professionals with the intelligence, technology and human expertise they need to find trusted answers. We enable professionals in the financial and risk, legal, tax and accounting, and media markets to make the decisions that matter most, all powered by the world's most trusted news organization.· Manages and grows revenue and market share at highest value and most complex designated accounts to maximize customer satisfaction and achieve company's strategic objectives.· Develops and maintains high-level relationships to ultimately drive revenue growth and retention.· Develops and executes account strategy collaborating with sales specialists to deliver a comprehensive product offering to meet overall customer needs.Maintain deep knowledge of the designated accounts and the clients’ workflow and challenges.· Act as point of contact for the client and orchestrates the entire relationship within designated accounts.· Accountable for end-to-end service delivery and performance.· Establishes strong, long-term customer relationships and identifies new business opportunities and maintains relationships with key decision makers. عرض أقل · Engage account teams as appropriate when new business opportunities are discovered.· Working together with Sales and relevant Account Teams to ensure that the products/services provided meet the customer expectations.· Act as the clients “Trusted Advisor” for our products and services· Responsible for uncovering additional opportunities to leverage additional products and services to add value to our product portfolio· Responsible for providing technical Deep-Dive sessions on products and technologies used within our products and the industry· Be the voice of our client during product evaluations and provide client feedback to product teams· Managing all technical issues at client sites including service escalations· Responsible for all product migrations including possible project management· Responsible for providing proactive service review meetings with customers and Delivering high-level and detailed pre-sales presentations عرض أقل · Provide high quality information technology technical support at the client sites by using the best in the market fundamentals and tools to achieve optimal results.· Deeply involved in supporting products on different platforms (UNIX, MS windows, etc.). Install network and telecommunication components besides troubleshooting the existing infrastructure.· Provide technical design documentation and technical approach/reports to CTS Management.· Provide guidance and technical assistance to staff members; mentoring and coaching as necessary· Keeping up-to-date with new technology products in order to provide support as soon as they are launched in the market عرض أقل

  • Account Director

    Jan 2017 - Jul 2018

  • Account Manager

    Jan 2016 - Dec 2016

  • Technical Account Manager - East Med

    Jan 2013 - Dec 2015

  • Customer Services - Team Leader

    Jan 2007 - Dec 2012
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  LSEG (London Stock Exchange Group)

  Jul 2018 - now

  Solutions Senior Sales Specialist - EMEA

  Empowering Middle East Region Financial Institutions with Financial and Risk Solutions #Refinitiv, the Financial and Risk Business of Thomson Reuters