Ketki Sharma

Experience

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  EXL

  Jun 2001 - Nov 2003

  Assistant - Exl (sister concern, The Food Counsel)

  Company’s Profile: The Food Counsel was a sister concern of EXL Services (India’s Biggest Call Center) and a leading multinational company for providing a professional approach to industrial catering.Job Profile: I was working with The Food Counsel as “Assistant” As an “Assistant”, my primary job responsibility were handling calls & mails, receiving visitors, fixing meetings, preparing proposals, follow-up with clients and HR activities like maintaining employees database, attendance sheets, & welfare activities. Customer queries and resolve customer complaints. Show less

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  WHITEFIELDS OVERSEAS PVT. LTD.

  Nov 2003 - May 2005

  International Marketing Assistant

  Company’s Profile: Whitefields International has added value to a large range of items in the export and trading of Agro Products like Food grain, Pulses, Spices and Dry fruit items from India. Since its inception in 1998 Whitefields has grown tremendously to emerge as the one of the largest exporter of food grains and spices from India and has been sourcing more than 100 products from various geographical areas of India.• Corresponding with international buyers and preparing proposals. • Handling Client queries and resolving Client complaints. • Negotiating with buyers and preparing relevant documents.• Making Travel arrangements and arranging official meetings for the Managing Director.• Handling front office desk / Reception and supporting Admn. Department. • Taking care of HR activities like maintaining employee’s database, attendance sheets, & welfare activities. Show less

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  Sage India

  Jul 2005 - Nov 2022

  Working with SAGE Publications India Pvt. Ltd from May 2005 onwards.Company’s Profile: SAGE PUBLICATIONS is an independent international publisher of books, journals, and electronic media and world leader in chosen scholarly, educational, and professional markets. Job Profile: Senior Peer Review Associate Peer review is the evaluation of creative work or performance by other people in the same field in order to maintain or enhance the quality of the work or performance in that field.My Key Responsibilities include: ● Manage and maintain the SAGE Track sites of selected SAGE journals. SAGE Track is the online system that most SAGE journals use to handle the peer-review process.● Handle an average of 2,500 submissions per year in a phased manner. ● Work together with various contacts in the SAGE US and SAGE UK Offices (i.e. editorial, production, etc.) to utilize the SAGE Track sites and facilitate the growth and progress of each journal assigned to me. ● Maintain positive work relationships and top-quality communication with journal editors, associate editors, authors, reviewers, and SAGE staff throughout the world. ● Communicate Editorial Board updates to the appropriate SAGE Publishing Editor and Production Editor. ● Follow up with editors, associate editors (if applicable), reviewers and authors who have not completed their tasks by the deadline defined in SAGE Track. ● Periodically run reports out of SAGE Track.Day to Day Operations:-• Handling queries on a regular basis with international authors and editors.• Designing MIS to ensure regular track of assignments and updation of information.• Ensuring on time and accurate delivery of projects / assignmentsKey Achievements :- • Designed and conceptualized systems and processes for the function to be made available for new joiners to reduce their learning curve.• Received appreciation notes from UK Office and editors on the projects handled. Show less  Previous Experience in SAGE: As a Senior Permission Coordinator, Publishing Services, my work involves creating and updating database, liaising with international publishers, editors, authors and our London office editors, creating proposals, negotiations, following up on open issues, ensuring updation of internal records in form of MIS, managing day to day operations and overall coordination of end to end process of obtaining permissions for Major works.Team Management• Single point of contact for any new joinee for training and mentoring.• Handholding and guiding the team in day to day operations.• Tracking team’s performance on a daily/weekly & monthly basis.• Identification of opportunities for the team members and ensuring improvement.• Reporting of team’s performance to the top management on a regular basis.• Developing team’s capabilities to handle assignments on individual basis. • Motivating & encouraging team members towards organizational goals. Show less

  • Manager

    Mar 2021 - Nov 2022

  • Deputy Manager - Journals Production

    May 2018 - Mar 2021

  • Senior Project Editor - Peer Review

    Apr 2016 - May 2018

  • Senior peer review associate

    Apr 2014 - Mar 2016

  • Peer review Associate

    Sept 2011 - Apr 2014

  • Senior Permission Coordinator

    Sept 2006 - Aug 2011

  • Permission Coordinator

    Jul 2005 - Aug 2008
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  UnitedHealth Group

  Nov 2022 - now

  Project Management Office - Learning Solutions