Usman Ali Monguno

Experience

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  Action Health Incorporated

  Feb 2017 - May 2018

  Case Management and Accountability Assistant

  • Accountability and Engagement: Supported the development and implementation of Accountability to Affected Populations (AAP), complaints and feedback mechanism (CFM), and community engagement (CE) activities.• Policy Alignment: Assisted in aligning CFM processes with policies and guidelines, contributing to effective implementation.• Knowledge Building: Contributed to building knowledge on AAP and CFM principles, ensuring a solid understanding within the team and the community.• Monitoring and Evaluation: Managed the implementation of monitoring and evaluation policies for AAP and CHS commitments, emphasizing community participation in GBV prevention and response.• Emotional Support and Safe Spaces: Provided confidential emotional support and organized various activities in safe spaces for survivors, fostering a supportive environment for those affected. Show less

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  INTERSOS - Humanitarian Organization

  May 2018 - Apr 2019

  Protection and GBV Case Management Team Lead

  • Planning and Programming: Developing plans and programs aligned with INTERSOS policies for the implementation of field caseworkers and community mobilizers.• Training and Development: Conducting training needs assessments and deliver training on gender norms and Sexual and Gender-Based Violence (SGBV) awareness.• Support and Coaching: Provide support and coaching to protection monitors and case workers to ensure effective performance in their duties.• Reporting: Prepare monthly reports on activities, documenting progress and outcomes.• Protection Monitoring: I ensured timely and effective implementation of protection monitoring activities.• Partnership and Networking: Facilitate training for partners, participate in external meetings, and build relationships with service providers and community stakeholders for improved identification and referral information.• Referral Coordination: Referred beneficiaries to appropriate services, actively engaging in the coordination of services for better client support. Show less

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  Norwegian Refugee Council

  May 2019 - Dec 2020

  Programmes and Protection

  • Implemented protection activities in the field, including protection analysis, data collection, sensitization, and monitoring, with referrals to relevant actors.• Conducted training sessions on protection mainstreaming for NRC's programme and support team• Executed protection assessments, adapting tools as needed, and collaborated with diverse groups, agencies and policy makers.• Designed, implemented, and managed community-based protection networks in 9 communities.• Conducted protection risk assessments in areas of intervention.• Represented NRC at meetings and established relationships with key stakeholders• Identified, quantified, and addressed new protection needs.• Coordinated activities based on strategy and budgets. Show less

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  CLEAR Global

  Jan 2021 - now

  • Collaborating with partners on translation processes, negotiating deadlines and managing partner expectations.• Building and maintaining relationships with nonprofit partners, comprehending their current and future needs.• Oversee multiple language service projects, predicting and coordinating all phases in a fast-paced environment.• Working with recruitment team to anticipate and ensure sufficient resources for future needs based on forecasts.• Managing partner feedback and incorporating such in ongoing and future projects.• Establishing and maintain strong relationships with translators and revisers globally.• Ensuring quality assurance by collaborating with the Quality & Process Coordinator, following relevant procedures, and conducting quality checks at various stages. Show less • I facilitated and developed communication tools, glossaries, and community engagement content. • Working under the guidance of the Community Engagement Officer, I hosted local language radio shows, facilitated the development of chatbot content, and engaged partners in the editorial process.• Additionally, I served as a focal point for chatbot feedback, updating the bot with relevant training data and ensuring responsiveness to community needs during pilot testing and rollout. • My responsibilities extend to promoting staff awareness of complaints mechanism, ensuring adherence to SOPs, and facilitating high-quality translations and data collection for program monitoring. I employed various methods to disseminate key information to beneficiaries. Show less

  • Project Manager

    Jan 2022 - now

  • Content Lead - Chatbot

    Jan 2021 - Dec 2021