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Ievgen Trushkov

Ievgen Trushkov

Siebel CRM Consultant

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location of Ievgen TrushkovWroclaw Metropolitan Area

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  • Timeline

  • About me

    Senior Business Analyst, Functional Architect

  • Education

    • National Technical University of Ukraine 'Kyiv Polytechnic Institute'​

      2000 - 2006
      Master Computer Science

      Main subject included: Object Oriented Programming, Relational Database, Web Technology, and Operation Systems.

    • Wroclaw University of Science and Technology

      2021 - 2022
      Postgraduate Degree Internet Technology

      Basics of object-oriented technologies, basics of databases, website construction, object-oriented programming in .NET/Java and management of servers and web applications.

    • Kyiv National Economics University

      2004 - 2006
      Master Master’s program included: Management, Marketing, Modern Marketing Technology and Business English.

  • Experience

    • CJSC "Income"

      Jul 2006 - Sept 2007
      Siebel CRM Consultant

      Implementation of Sales and Contact Center modules of the Siebel Customer Relation Management System in Alfa Bank Ukraine.Siebel CRM customization, changes documenting, administration and support.

    • SITRONICS IT

      Sept 2007 - Apr 2012
      Lead Consultant, Siebel Business Analyst

      Implementing Contact Center module of the Siebel Customer Relation Management System in the MTS telecom operator. Integration Siebel CRM with billing system. Biggest implementation in Europe.

    • ЕГАР

      Apr 2012 - Mar 2013
      Senior Consultant

      Commercial Bank Front Office automation for SBERBANK subsidiary in Ukraine from the scratch using Oracle Siebel CRM as platform.Leading team of 4 business analysts.

    • Tele2

      Mar 2013 - Jan 2015
      Business Solutions Architect, Siebel Business Analyst

      Billing and CRM Systems replacement project. Project team: 100+ people. Long term project. Stakeholders facing project role. Main contact for business people for following areas:• SELFSERVICE (web, ivr, sms)As work area lead I successfully coordinated integration of Web Self-Care, IVR/SMS self-service, Siebel CRM and Singl.eView billing system in time and within the budget;• Point of Sale application base on Siebel CRMLed Tele2 Lithuania PoS application replacement work stream. Successfully launched new application resulted in decrease application maintains cost and quick end user’s adaptation. Lihat lebih sedikit

    • Luxoft

      Jun 2015 - Jan 2018
      Senior IT Business Analyst

      DBDC April 2017 - May 2018 Straight-through processing in investment bank project. Development of OTC derivatives middle-ware based on TIBCO BusinessWorks.Credit Suisse June 2015 - March 2017 Investment Banking Middle Office, Product Control IT;

    • UBS

      Jan 2018 - now
      Identity and Access Management Tech Business Analyst, AD

  • Licenses & Certifications