Ma. Glezilda Rivera

Experience

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  Fruitas Group of Companies

  Apr 2016 - Sept 2016

  Credit Collections Analyst

  Analyze customer financial condition and authorize customer credit linesMinimize bad debt risk, maximize accounts receivable collectionsAssist with order managementReconcile customer statements/billings,Communicate credit department and company payment policiesParticipate in process improvement projects, and support other management directives as prescribed.Provide financial order management support to Supply Chain and Sales and Marketing personnel to control credit exposure, effect timely payment, and minimize risk of customer disputes.Conduct collection calls and customer visits to collect Accounts Receivables.Negotiate customer disputes to resolution and documents root cause.Provide customer service and develops relationships with internal/external customers and suppliers.Maintain accurate credit files and collection files. Maintain electronic collect notes for each customer account.Participate in major department projects and take an active role in cross-functional teams to assist in driving quality improvements, processes, and initiatives.Actively participates and communicates in the team-based work groups that make up the Credit Department Show less

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  Accenture

  Nov 2016 - Jun 2019

  Customer Service Representative
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  Hot Stone Spa and Salon

  Oct 2019 - Jan 2020

  SPA Receptionist

  • Answering phone calls • Transferring calls • Taking accurate messages • Greeting and welcoming guest/customers • Cashiering • Scheduling appointments • Giving tour of the spa facility • Handling customers complaints • Making Daily Reports

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  Coconut Beauty Salon, Wakra Qatar

  Jan 2020 - Jul 2020

  Front Desk Receptionist