Ling Zhu

Experience

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  Schneider Beijing Medium & Low Voltage Co., Ltd., Beijing

  Jul 2015 - Aug 2015

  IT Technician

  • Handled technical work based on computers, such as database management or word processing.• Built, maintained, and entered information into database systems.• Set up and managed paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other materials.• Cooperated and communicated with other departments to manage the process.

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  Asuka Sushi

  Aug 2017 - Jul 2019

  Customer Service

  • Built and maintained a tight relationship with the high value customers and provided a comfortable environment for them.• Handled emergency problems effectively• Trained new members in relevant skills• Worked in a team and improved efficiencies in a fast-paced environment

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  Oaktree

  Jul 2018 - Jun 2019

  Business Analyst & Web Developer

  Business Analyst Responsibilities:• Enhanced and improved systems and processes for the Search Engine Optimisation (SEO).• Analysed and drew conclusions regarding complex data and information.• Documented current state (“as is”) and future state (“to be”) processes, systems flows, and data flows.• Defined and implemented improvements to business processes.• Analysed webpages and social media (Google analytics) and assisted with how to reach in brand awareness and supporter base.Web Developer Responsibilities:• Assisted with planning, conducting and coordinating software development activities.• Used my skills to assist with the design, development and testing of software.• Liaised with system users to understand their needs, goals, and any issues or limitations.• Analyzed, designed, built and improved the website. Show less

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  Codejoy

  Jun 2019 - Sept 2019

  Information Technology Intern

  First class customer service in a friendly way.Built and maintained a tight relationship with the high-value customers and created a comfortableenvironment for them.Responded to customers and satisfied their requirements.Managed customer support questions and coordinated with developers to update websites.Assisted with ad hoc work such as designing posters, flyers and brochures (English and Mandarin).

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  Matrak

  Feb 2020 - now

  China Business Analyst

  • Working closely with clients to identify and analyse their existing workflows, pain points and project requirements, and mapping these to the Matrak platform• Creating sample projects to model/demonstrate process improvements to ensure that client requirements align with the Matrak platform• Working with clients, business development managers, developers and offshore architects to ensure that project setup and implementation phases of customer onboarding run smoothly and to deadlines• Capturing and documenting client project requirements for project setup, including Edit Materials Types, Upload and Rename drawings, Change colours etc and customising reports accordingly• Creating custom packing list, ITP list, progress claim and defect list reports for each customer in MySQL• Creating and publishing training materials and tutorial videos in English and Mandarin across Matrak’s support page and official WeChat accounts• Conducting product demonstrations and training sessions with clients• Triaging, investigating and diagnosing technical issues in Hubspot/Jira, proposing technical and functional solutions for escalation to the dev team• Providing training data and plans to educate Matrak’s machine learning tool• Conducting client interviews and workshops to validate feature requests and product improvements• Participating in squad and functional standups to define and advocate for customer requirements Show less