Ling Zhu

Ling Zhu

IT Technician

Followers of Ling Zhu208 followers
location of Ling ZhuGreater Melbourne Area

Connect with Ling Zhu to Send Message

Connect

Connect with Ling Zhu to Send Message

Connect
  • Timeline

  • About me

    China Business Analyst at Matrak

  • Education

    • China University of Petroleum (Beijing)

      2012 - 2016
      Master of Business Administration - MBA Information Management and Information Systems 87

      Activities and Societies: President of Red Cross Society in China University of Petroleum-Beijing Second place winners of simulation games in The International Business Student CompetitionThird-grade prize in the Global Management Challenge China competitionAssist my professors to publish a paper on ‘Journal of Petroleum Science and Engineering’

    • University of Melbourne

      2017 - 2018
      Master of Information Systems Information Systems 72

      Activities and Societies: A membership of Zhong Hua Ru Shang She(ZHRSS) Obtain knowledge of process model in Organizational ProcessesUse R language to analyze data in Thinking and Reasoning with DataGain knowledge about Information and Communication Technology(ICT)IT project and change managementB2B Electronic Commerce subject

  • Experience

    • Schneider Beijing Medium & Low Voltage Co., Ltd., Beijing

      Jul 2015 - Aug 2015
      IT Technician

      • Handled technical work based on computers, such as database management or word processing.• Built, maintained, and entered information into database systems.• Set up and managed paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other materials.• Cooperated and communicated with other departments to manage the process.

    • Asuka Sushi

      Aug 2017 - Jul 2019
      Customer Service

      • Built and maintained a tight relationship with the high value customers and provided a comfortable environment for them.• Handled emergency problems effectively• Trained new members in relevant skills• Worked in a team and improved efficiencies in a fast-paced environment

    • Oaktree

      Jul 2018 - Jun 2019
      Business Analyst & Web Developer

      Business Analyst Responsibilities:• Enhanced and improved systems and processes for the Search Engine Optimisation (SEO).• Analysed and drew conclusions regarding complex data and information.• Documented current state (“as is”) and future state (“to be”) processes, systems flows, and data flows.• Defined and implemented improvements to business processes.• Analysed webpages and social media (Google analytics) and assisted with how to reach in brand awareness and supporter base.Web Developer Responsibilities:• Assisted with planning, conducting and coordinating software development activities.• Used my skills to assist with the design, development and testing of software.• Liaised with system users to understand their needs, goals, and any issues or limitations.• Analyzed, designed, built and improved the website. Show less

    • Codejoy

      Jun 2019 - Sept 2019
      Information Technology Intern

      First class customer service in a friendly way.Built and maintained a tight relationship with the high-value customers and created a comfortableenvironment for them.Responded to customers and satisfied their requirements.Managed customer support questions and coordinated with developers to update websites.Assisted with ad hoc work such as designing posters, flyers and brochures (English and Mandarin).

    • Matrak

      Feb 2020 - now
      China Business Analyst

      • Working closely with clients to identify and analyse their existing workflows, pain points and project requirements, and mapping these to the Matrak platform• Creating sample projects to model/demonstrate process improvements to ensure that client requirements align with the Matrak platform• Working with clients, business development managers, developers and offshore architects to ensure that project setup and implementation phases of customer onboarding run smoothly and to deadlines• Capturing and documenting client project requirements for project setup, including Edit Materials Types, Upload and Rename drawings, Change colours etc and customising reports accordingly• Creating custom packing list, ITP list, progress claim and defect list reports for each customer in MySQL• Creating and publishing training materials and tutorial videos in English and Mandarin across Matrak’s support page and official WeChat accounts• Conducting product demonstrations and training sessions with clients• Triaging, investigating and diagnosing technical issues in Hubspot/Jira, proposing technical and functional solutions for escalation to the dev team• Providing training data and plans to educate Matrak’s machine learning tool• Conducting client interviews and workshops to validate feature requests and product improvements• Participating in squad and functional standups to define and advocate for customer requirements Show less

  • Licenses & Certifications