Kelly Asplin

Experience

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  Center For Pediatric Neurosurgery and Neuroscience

  Aug 2007 - Jul 2008

  Medical Records Clerk

  My job was to duplicate records based on requests sent in and to provide them via the requested method. I was also responsible for organizing patient charts, including filing away doctors’ notes and pulling charts for the next day’s visits. I would also help in the front office by answering phone calls, making copies of office documents and sending out fax requests.

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  Staples

  May 2008 - Feb 2012

  Copy Center Associate

  *Consulted with customers to build custom orders, cross selling items when able.*Produced orders in a timely and efficient manner with high level of detail resulting in fewer customer complaints and redo jobs.*Collaborated with customers in the design suite to create custom items that fit their business and budget.*Maintained machines including daily tasks and placing service calls when required.*Assisted in training new employees and maintaining inventory.*Operated P.O.S. system and maintained cash drawer Show less

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  FedEx Office

  Feb 2012 - Apr 2018

  Center Consultant

  *Processed shipments both domestic and international with high level of accuracy to avoid delays in shipments.*Consulted and connected with customers to build orders, offering additional services and products to grow sales.*Effectively time managed schedule for print orders and machines reducing customer complaints and turn around times.*Created and implemented checklists and help guides along with the store manager to assist new employees and promote personal responsibility in each associate.*Maintained retail zone resulting in fewer inventory errors.*Established myself as the main go to for customer issues or associate questions during job production and daily tasks allowing management to focus on back office tasks. Show less

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  Moreno’s Bakery

  Oct 2019 - Nov 2022

  Cake Decorator

  *Produced custom order and ready-to-buy cupcakes and cakes with high standard of quality.*Consulted with customers to build custom orders and cross-sell products.*Managed inventory of pre-production and ready-to-buy items.*Trained new employees, both in production and on the front end.*Collaborated with coworkers to create production guidelines and visuals for training purposes.*Operated P.O.S. system along with assisting customers in front-facing positions.*Suggested new flavor combinations based on current trends and on hand inventory. Show less

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  Phoenix Zoo

  Sept 2023 - May 2024

  Guest Services Associate

  Cross trained in 7 Guest Services Venues. Responsibilities included:Making sure the guest experience goes above and beyond excellent. Opening and closing venues; pulling money, securing equipment, cleanliness. Selling items such as tickets and access to experiences. Booking guest into time slots ensuring nothing was oversold and adjusting bookings to fit guests needs. Upholding ToS/contract when renting items to guests; keeping venue informed of violations when on zoo grounds elsewhere. Show less