Emily Williams

Experience

• 

  U.S. Department of Education

  Jun 2010 - Aug 2010

  Office of the Ombudsman Intern

  Researched and analyzed customer’s student loan history while auditing the office's 2004 - 2010 payroll records, successfully completing assigned cases

• 

  Deloitte

  Jun 2011 - Aug 2011

  Strategy and Operations Summer Scholar

  Built a VBA-Macro at a top US bank during an equipment upgrade to more quickly send results to project leadership, cutting daily management reporting time by two hours

• 

  Deloitte

  Aug 2012 - Jun 2016

  MARKET RESEARCHLed development of a global bank’s +300 item service catalog to meet regulatory requirements and improve service delivery by merging insights from competitors, companies with top-tier service infrastructures, and industry trends; new approach gained approval from regulators and clientsPROCESS DESIGNTailored an application design process to align with an iterative development methodology and unite a +15 person team by coaching the cross-functional (Product, Operations, IT) team on how best to communicate with each other, optimizing team decision-making process by 80%STAKEHOLDER INTERVIEWSInterviewed +10 bank stakeholders and reviewed best practices to design a global governance structure for a bank’s service infrastructure; gained client approval for it to be implementedCROSS-FUNCTIONAL LEADERSHIPCollaborated with Policy, Contract, Technology, Regulatory, and Governance teams to frame a service infrastructure integration by establishing frequent touchpoints; recognized as the go-to-person on the integration from project leadershipPRIORITIZATIONPrioritized +200 initiatives on a bank's healthcare product team to launch a new design process for the application by evaluating initiatives on impact to profit, required dependencies, and time to complete; eliminated +100 initiatives and achieved team buy-in on the remaining Show less PROCESS ANALYSISIdentified and proposed solutions for +40 gaps across +10 business process flows pertaining to a wealth management software go-live by comparing the current and piloted investment process; solutions forecasted to achieve portfolio manager’s productivity improvement of 15%FINANCIAL ANALYSISPresented a global bank's multi-million dollar forecasted savings to senior leaders based on my analysis of current and forecasted savings, successfully averting intra-bank fines for the divisionROADMAP DEVELOPMENT Built a healthcare provider's implementation technical and operational roadmap for the conversion to a federally mandated coding standard based on industry benchmarks and stakeholder input; obtained client sign-offCOACHTrained an intern on slide creation and data analysis over 12-weeks, leading to him receiving and accepting his full-time offer Show less

  • Consultant

    Sept 2014 - Jun 2016

  • Business Analyst, Strategy and Operations

    Aug 2012 - Aug 2014
• 

  University of Michigan Ross School of Business

  Aug 2016 - Apr 2018

  MBA Candidate

  Selected: Co-President of Design + Business (design thinking) club, President of MTrek, Director of Content Development for Design + Business, Chair of Career Development for Section 2, and Ross Student AmbassadorMember: Ross Tech Club, Michigan Business Women, Gourmet Club

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  Medtronic

  Mar 2017 - Apr 2017

  MBA Intern

  LEADERSHIPLed team of six to conduct stakeholder interviews and develop a recommendation of 6 entry healthcare provider customers for a new patient application's FY2018 market entry. Presented recommendation to Medtronic Diabetes' marketing leadership.MARKET ASSESSMENTAssessed the digital health solution market landscape to develop a marketing strategy for 3 new well-being solutions by conducting +10 expert and customer interviews.

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  Citi

  Jun 2017 - Aug 2017

  Citi FinTech MBA Summer Intern

  COMMUNICATIONTaught tool to Citi FinTech associates who adopted it and then shared with other Consumer Bank teams; Presented vendor onboarding process flow and complications to top Citi leadership to highlight the need for increased investment in process improvement. CUSTOMER RESEARCH Interviewed end-users across Citi Card and Citi FinTech to determine how-to design of the vendor onboarding tool so the end-users could intuitively use the tool and so the tool could help alleviate their process pain points. TOOL BUILDBuilt a vendor onboarding tool to showcase current state process, track sub-process time and assign task owners to decrease time to onboard new vendors up to 60%. Show less

• 

  Deloitte Consulting

  Jul 2018 - now

  Emily is a Senior Consultant in Deloitte's Strategy & Analytics offering. She has a passion for making products and processes more efficient and effective to meet company and customer goals. She has done work including roadmap development, process analysis and optimization, change management, and IT implementation. Her experience is concentrated in banking and health care.

  • Senior Manager

    Jun 2024 - now

  • Manager

    Sept 2020 - Jul 2024

  • Senior Consultant

    Jul 2018 - Sept 2020