Mircea Margarit

Experience

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  IBM

  Mar 2013 - Sept 2016

  Coordinating miniprojects for installations, decommissions and upgrades of servers; Managing hardware, Unix and Windows as well as cross service lines (Backup & Restore, Database, Storage).• Supervising, coordinating and maintaining on a daily basis, the levels of service agreed with and expected by the client (SLA or equivalent documents) during keeping a constant focus on improving the performance of the services provided. • The first Service Management contact point for the delivery organization for all the "operational activities of the customer". • With agreement from the SM/DPE, the client's focal point for all aspects concerning service delivery on a day to day basis taking any necessary actions to maintain and to reinforce the quality of these operational contacts. • Owner of the operational Service or Client documentation used within the delivery organization and assuming responsibility for its update. • Assuming responsibility for updating the hardware and software inventories in accordance with asset management processes.• Participating in service status meetings of the delivery organization, providing information and analysis related to the services delivered to the client and support the SM/DPE in the service status meetings held with the client. • Raising requirements to the relevant delivery organization functions in order to improve efficiency. • Providing the SM/DPE with reports on workload monitoring. • Participating in contractual client meetings upon the SM/DPE's request. • Supporting the SM/DPE in the establishment of client satisfaction measurements with regard to due services.• Ensuring the coherence of the backup and data recovery plan.Delivery Analyst - ensuring the quality and the process is between the given targets Show less

  • Project Manager at IBM Global Services Delivery Centre Poland

    Jun 2014 - Sept 2016

  • Service Coordinator at IBM Global Services Delivery Centre Poland

    Mar 2013 - Jun 2014
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  Atos

  Oct 2016 - Jul 2022

  Project Manager
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  NTT DATA Services

  Jul 2022 - now

  Transition Specialist Advisor / Project Manager