Bob Batty

Experience

• 

  Kirchman Corporation

  Nov 1994 - Jul 1995

  Systems Administrator/Desktop Publisher

  Responsibilities included LAN administration of a Novell Network and the use of Interleaf 5 to layout manuals for banking software.

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  Software Support Incorporated

  Jul 1995 - May 1996

  Customer Support Representative

  Responsibilities included technical support of IBM-compatible computers including hardware\software troubleshooting and installation.

• 

  Inacom

  May 1996 - Mar 2000

  Sr Systems Engineer

  • Perform network infrastructure, server and workstation installation, configuration, and support.October 1999 to December 1999 - State of Florida, OLITS Project • Team lead for state-wide rollout of approximately 25 Windows NT servers, 50 Windows 95 desktop PC’s, and 50 Windows 95 laptop PC’s for State Senators and Representatives. • Created documentation and procedures for team use during installations.August 1998 to May 1999 - Suntrust Bank Y2K Remediation Project • Managed a team of six to twenty contractors for a rollout of approximately 30 Novell 4 servers, 2000 Windows 95 and Windows NT desktop and laptop PC’s, and 100 printers for Office and Bank locations. • Created installation and inventory processes and checklists for PC installers.May 1996 to June 1997 – Walt Disney World Help Desk• Provided support for 120 cc:Mail servers and 18,000 cc:Mail mailboxes.• Administered and supported a Novell Netware and Windows NT network with 14,000 nodes.• Provided end-user support of workstation and printer installation, configuration and troubleshooting.• Created cc:Mail support documentation and procedures for Help Desk Agents to use. Show less

• 

  Decision Consultants

  Mar 2000 - Nov 2001

  Email Support Team

  • Assist with the daily monitoring, maintenance, troubleshooting, and repair of twenty-five MS Exchange Servers, two MS Proxy Servers and two MS IIS Servers.• Assist with Exchange Directory management and respond to client requests and tickets relating to Outlook, Exchange, and Internet/Intranet issues. • Provide Tier 3 advanced technical support to field team analysts. • Support 28,000 customers locally, over 80,000 customers world-wide, and over 400 IT professionals.• Develop long term planning strategies to streamline and upgrade technology and processes. Show less

• 

  Siemens

  Mar 2002 - Aug 2002

  Groupware Support

  • Provide technical consulting services as a Messaging Analyst and Domain Administrator.• Assist with the daily monitoring, maintenance, troubleshooting, and repair of 36 MS Exchange 5.5 Servers in 24 Sites and over 400 Windows NT Servers in 10 Domains• Respond to client requests and tickets relating to Outlook, Exchange, and Windows NT issues. • Provide Tier 2 advanced technical support to field team and solution center analysts.• Support 5500 customers locally, 3000 customers remotely, with 29,000 world-wide. Show less

• 

  The Walt Disney Company

  Aug 2002 - now

  • Managed a development team of 2 cast members to design and develop financial applications for DWSS.• Led in the development of the following applications:o Cars 3 – the Cars 2 rewrite which will allow the tool to be used in all DWSS locations and will allow the Support Team to provide better assistance with issues. o Fix-it-Felix – the eRM replacement tool which allows for the submittal and approval of SAP change requests.o Credit Card Reconciliation Tool – a tool to allow Corporate Card users to reconcile their Citi Card statements with their SAP Expense Reports and provides recommendations for next steps to balance their cards.o BTA Tool – the Global Travel Recs replacement which provides a much better end-user experience with more functionality than the original tool.o Citi Card Transition – created a database to maintain the credit card feeds for Citi Corporate, Procurement and Travel Cards and the Citi Corporate Card application process. • Co-led the development of Aria – the replacement tool for the AP, EB and PY Account Reconciliation Tools which allowed the Account Reconciliation Team to manage more reconciliations than would have been possible in the original tools. Show less • Managed a team of 2 cast members and 4 contractors to support approximately 50 DWSS Financial applications.• Trained new contractors on our existing tools and processes and created SOP’s for them to follow.• Created reports to monitor Support Team performance and incident throughput.• Held weekly meetings with the support team to discuss team performance and issues. • Held individual meetings with contractors to discuss performance and issues and make staffing decisions if necessary.• Was the primary point of contact for the managers of the DWSS departments for escalations and other support related issues.• Met with managers of the DWSS departments to discuss new incidents or projects and to review existing incidents and their completion statuses.• Handled sensitive incidents, production database changes and application deployments to production. Show less • Led in the development of the following applications:o CapEx Report – the capitalization report viewed by employees across TWDC and also in the financial report.o Nabet Union Negotiation tool – a web and reporting tool which allowed ABC union negotiators to access 6 years of Nabet time and pay information during the union negotiations. o Asset Listing – a tool to allow users across TWDC to access information for over 700,000 assets.o W2 Online – a tool to allow employees across TWDC to opt-out from receiving their W2 in the mail and instead access and print their W2 from any PC connected to the Disney network.o Paystub – a tool to allow Payroll to print paystubs for any Disney Employee while SAP was inaccessible for several weeks due to a scheduled SAP upgrade. Was updated in 2011 to allow Disney Cruise Line to print Paystubs for crew members but was not implemented.o Union Reporting – a tool to reconcile Union Dues across all the various Union Organizations but was never implemented.o Qlikview rollout for AP and T&E Scorecards – worked with AP and T&E Metrics teams to create databases and queries to automate their monthly scorecards in Qlikview.• Developed the following applications:o Monster Tax 2 – the Monster Tax replacement which updated the original application from classic ASP to .NET and added additional functionality to handle Refunds and attachments.o Asset Builder – a tool to allow the Fixed Assets team to capitalize billions of dollars’ worth of projects each year. Show less • Provide 24/7/365 operational support for Directory Services, twenty MS Exchange 2000 Servers, Pagemaster, RightFax, Instant Messaging, NetIQ, and Blackberry Servers.• Install, configure, upgrade and patch Exchange 2000 servers and perform mailbox migrations and restores.• Create and maintain technical documentation and procedures.• Develop and support several ASP.NET applications that access SQL backend databases and/or Active Directory – Ras Workflow, Address Book updater, Can Spam• Assist with Exchange Directory management and respond to client requests and tickets relating to Outlook, Exchange, Paging, Faxing, IM, Blackberry and Internet/Intranet issues. • Support 30,000 customers locally, several remote locations including Disney Cruise ships, ABC Television stations and over 400 IT professionals.• Develop long term planning strategies to streamline and upgrade technology and processes.• Provide Tier 3 advance technical support to field team and customer support center analysts. Show less

  • Manager, Software Engineering

    Oct 2021 - now

  • Manager, Financial Systems

    Sept 2014 - Oct 2021

  • Software Development Team Lead

    Jun 2012 - Sept 2014

  • Software Support Team Lead

    Jul 2008 - Jun 2012

  • Software Developer

    May 2005 - Jul 2008

  • Messaging Systems Administration Specialist

    Aug 2002 - May 2005