Adnan Misbah

Experience

• 

  Department of Trade and Industry - The Insolvency Service

  Aug 1997 - Jul 1999

  Performance Planning Team Leader

  Providing a PC support function to c50 end users.Managing the Departments Server and clients.Designed and implemented: Case ageing database and reporting system. Maintaining and updating the monthly statistical reporting system.

• 

  The National Magazine Company

  Jul 1999 - Nov 2005

  • In a team of two, responsible for the administration and maintenance for a network comprising of c.1000 end PC and MAC users across three sites. Maintaining 99.5% server uptime. • Completion of a Storage Area Network (SAN) solution implementation and migration project. Migrating from Direct Attached Storage to Storage Area Network, using two StorageTek D178 subsystems with SANtricity 9.1, two Brocade 3800 switches and two StorageTek L40 tape library. Involving the checking of SAN logs.• Managing a StorageTek D178 SAN comprising of Four Terabytes across two sites.• Implementation of change control procedures on all network devices.• Responsible for the company’s backup infrastructure using Arcserve and Veritas Netbackup 5.1 for Windows and Netware.• Involved in the implementation of Desktop upgrade from NT4 to Windows 2000 professional using automated builds for PC’s and Laptops.• Providing third line support to the PC and Mac Support teams Show less

  • Network and Communications Support Analyst

    Jan 2001 - Nov 2005

  • PC Support Analyst

    Jul 1999 - Jan 2001
• 

  Hitachi Data Systems

  Nov 2005 - now

  • Technical lead on multi-million pound global projects• Working closely with the practice lead to provide peer reviews and escalation of issues.• Addressing training gaps within the team to allow development in non-specialist areas. • Continuation of Implementing multi-million pound projects enabling cost benefits. • Working across multiple business sectors on business premises, including and not limited to Diageo, Nomura, Freshfields, News UK and ebay.• Providing pre-sales, implementation and post-sales support to customers across the UK and Ireland. Show less • Working across multiple business sectors on business premises, including and not limited to eBay, Marks and Spencer, Nomura, Land Securities, News UK.• Implementing multi-million pound projects enabling cost benefits. • Listening to customers issues within their environments and providing real solution benefits. o Working with the customer to address real RPO and RTO objectso Ensuring projects are delivered within time and budgeto Working with and directing Project Managers to ensure we are delighting customers at every stage of the project. • Solution design, installation and migration to HDS File and Content based solutions from hardware delivery to project completion.• Providing Customer Tailored Solutions for:o Hitachi Network Attached Storage (HNAS)o Hitachi Content Platform (HCP)o Hitachi Data Ingestor (HDI)o Hitachi Virtual Storage Platform (VSP)o Hitachi Unified Storage VM (HUS-VM)o Hitachi Unified Storage Platform (HUS)• Execution of workshops and planning session to gather requirements and provide advice on best practices• Technical project lead on a number of high profile deliveries• Production of high quality, project specific documentation.• Liaising with HDS and customer stakeholders, both locally and internationally to ensure timely deployment and change management.• Migration of both production and development environments to ensure minimal down time and seamless transition. Show less • Mentoring and leading a team of customer engineers• Managing complex problems through to problem resolution and Route Cause Analysis (RCA)• Involved in a number of Severity 1 (system down) issues, worked with Level 3 support and Hitachi engineering to problem • Led the deployment of the first Virtual Storage Platform (VSP) in the UK, since this time been actively involved in the planning, installation and deployment of numerous VSP’s across London City.• Extensive knowledge of the entire Hitachi Data Systems (HDS) portfolio, from the, AMS, AMS2000, HUS, USP, USPV and VSP• In-depth Hitachi Network Attached Storage (HNAS) skillset, from planning, installations and design.• Excellent Hitachi Content Platform (HCP) skills, deployment and code upgrades.• Brocade design, installation, implementation and design. Including DCFM, FOS upgrades. Show less

  • Senior Technical Consultant

    Jan 2014 - now

  • Technical Consultant

    Apr 2011 - now

  • Senior Customer Engineer

    Jul 2008 - Apr 2011

  • Customer Engineer

    Nov 2005 - Jul 2008