Sonia Ferrera Trujillo

Experience

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  Gimnasio Agora

  Jan 2003 - Dec 2006

  Spinning Instructor
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  Ayuntamiento de San Cristóbal de La Laguna

  Apr 2005 - Jan 2006

  Sports Coach
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  MSC Mediterranean Shipping Company

  Jan 2007 - Dec 2009

  Receptionist
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  Capri Palace Jumeirah

  Feb 2010 - Nov 2011

  Concierge
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  Capri Tiberio Palace

  Mar 2012 - Nov 2012

  Head Concierge
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  Capri Wonderful and Capri Luxury Boats

  Feb 2013 - Nov 2014

  Quality Manager
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  Restaurant Serendipity20

  Jan 2015 - Jul 2016

  Restaurant General Manager
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  AmaWaterways River Cruises

  Sept 2016 - Nov 2019

  Hotel Manager

  -Responsible for the F&B department (restaurants and bar), Galley, Housekeeping and Room Division and Front desk.-Supervise and evaluate the performance of all department personnel.-Report to the company and Corporate. -Responsible for guiding my team to develop activity programming sensitive to guest demographics and itinerary. -Responsable of purchasing and supply planning.-Host and act as Master of Ceremonies at special events, theme parties and functions. -Make announcements on the Public Address System. -Monitor and evaluate guest comments and create plans for improvements. -Conduct regular meetings with the other heads of departments to review policies, discuss opportunities and coordinate solutions. -Ensure that guest entertainment and activities are carefully integrated with all product offerings aboard the ship. -Responsible for the training and counseling of all the staff. Show less

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  Scenic - Luxury Cruises & Tours

  Feb 2020 - Jan 2022

  Hotel Manager

  Responsible for the F&B department (restaurants and bar), Galley, Housekeeping, Room Division, SPA Team, Entertainment and Front desk.Responsible for the excellent guest service delivery and ensuring their satisfaction.Supervise and evaluate the performance of all department personnel based on the overall service goals.Overseeing and maintaining all procedures, guidelines, and company policies.Responsible of purchasing, supply planning and maximising onboard financial performance.Oversight of all maintenance and repairs during the operation as well as the shipyard.Host and act as Master of Ceremonies at special events, theme parties and functions.Monitor and evaluate guest comments & complaints and create plans for improvement.Conduct regular meetings with the other heads of departments to review policies, discuss opportunities and coordinate solutions.Responsible for the training and counselling of all the staff to increase loyalty and employee satisfaction.Creating reports for the company and Corporate. Show less

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  Lindblad Expeditions

  Apr 2022 - May 2024

  Hotel Manager

  Responsible for the F&B department (restaurants and bar), Galley, Housekeeping, Room Division, SPA Team, Entertainment and Front desk.Responsible for the excellent guest service delivery and ensuring their satisfaction.Supervise and evaluate the performance of all department personnel based on the overall service goals.Overseeing and maintaining all procedures, guidelines, and company policies.Responsible of purchasing, supply planning and maximising onboard financial performance.Oversight of all maintenance and repairs during the operation as well as the shipyard.Host and act as Master of Ceremonies at special events, theme parties and functions.Monitor and evaluate guest comments & complaints and create plans for improvement.Conduct regular meetings with the other heads of departments to review policies, discuss opportunities and coordinate solutions.Responsible for the training and counselling of all the staff to increase loyalty and employee satisfaction.Creating reports for the company and Corporate. Show less

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  Silversea Cruises

  Aug 2024 - now

  Hotel Director