Peacemark Nkwocha

Experience

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  Afribank Nigeria Plc

  Jul 2001 - Dec 2001

  Industrial Trainee (Intern)

  Internship--this was the period i carried out my six month Industrial training attachement programm, where i learnt the basic software and Hardware engineering services such as Installation, Deployment and Maintenance

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  Kebbi Computer School

  Mar 2003 - Feb 2004

  National Youth Service Corps (NYSC)

  Compulsory National Youth Service. i was involved in the training of student on the basis of computer knowlegde and fundamentals.

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  Kecam Ventures Nigeria Limited

  Jul 2004 - Jun 2005

  System Engineer

  My role here as a system Engineer includes the following:• Software and Hardware engineering services such as Installation, Deployment and Maintenance.• Determine system problems, support, and resolution for software communication and configuration issues.• Develop training materials, train and manage training on software.• Plan, coordinate and schedule resolution events with all relevant internal and external clients.• Maintain a log that tracks problems, causes and resolutions.• Business Development Planning Strategies.• Assembling, Troubleshooting, Repairs and Servicing of computer systems.• Provides User/Staff Support Services.• Sales and Marketing of Hardware, Software and Solutions. Show less

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  4-SITE Nigeria Limited

  Jul 2005 - Dec 2005

  Software Support Executive

  My role here as a software support executive include the following:• Provide technical support of software and hardware including installation, configuration administration and maintenance.• Installation, configuration and operation of operating systems such as WIN9x, WIN NT, WIN 2000,WINXP, Microsoft Server 2000/2003 and SUN Solaris.• Prepared User Manuals and organize training for use of the application.• Provides technical support services to clients/users.• General maintenance and installation of hardware/ software.• Configuration of systems for internet facility.• Document and convey problems, causes and resolutions through procedure manuals, user guides and requirement analysis. Show less

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  (RELTEL) Nigeria Limited

  Feb 2006 - Dec 2008

  Billing/Interconnect Engineer

  • Participate in the update and review of all business applications deployed by the vendors.• Ensure that preventive maintenance is regularly performed on network servers.• Installation, configuration and administration of enterprise network services and infrastructure based on window and UNIX.• Installation of oracle software on Windows platforms and creation of the databases.• Prepare & Normalize Database objects like tables, indexes for better results.• Maintenance of billing application system (Mediation billing system, Intelligence Network and M800 Servers)• Provision of backups and recovery solutions using oracle RMAN, UFS dump or export command.• Provision of Technical documents for the Database Administration.• Implement prepaid products in accordance with best practice.• Generation of reports from the packages for Management decision and NCC directives.• Day to day running and support of all the software applications deployed to the network.• Ensure day to day administration of the databases and applications for better throughput.• System and Data system backup.• Monitors database performance and space requirements.• Perform data analysis with a view to determining revenue leakage and revenue maximizing areas and make recommendation on planning functions to management.• Analyze and process data to conform with the billing platform.• Generation and prompt delivery of revenue assurance and interconnect billing reports.• Monitor and maintain integrity of Billing reporting systems and data. • Communicate with the consultants and giving first level support to the application.• To gather secondary data from switch, IN, and make sure they are properly processed. Show less

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  CBC EMEA

  Jan 2009 - Apr 2009

  Assistant Manager System Support

  City Business Computers (CBC emea) is a leading technology and ICT player in Africa that specializes in integrating ICT systems and providing technology solutions. Integrating vast ICT Systems, providing long-lasting solutions, and nurturing life-long relationships, CBC emea seeks to make business simpler and better enabled to be more productive. CBS has done successfully well since 1984, when the company was formed as City Business Computers Limited (CBC) making CBC the leading Nigeria-based technology systems integrator today.Client portfolio includes some of the leading organisations across the key sectors of the Nigerian economy -Energy, Financial Services, ICT, Telecommunication, Defence, Education, Transportation and Public Utilities. The company has various CBC subsidiaries, which is made up of CBC NetComms, CBC Infrastructure, CBC Surveillance, Gedu Technology, CBC Energy and CBC Properties Limited.My role here as an assistant manager system support is to give administrative support to onsite system for client, computer site planning and customer technical support services, Drafting the approach documents for information management and enterprise resource planning based on business, technical and system strategies. Oversee the daily running and maintenance of the installation made on the customers site. Ensure that preventive maintenance is regularly performed on network servers. My role also involved development and customization of the company's flagship product (Symbols Investment), application and hardware deployment. Show less

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  MTN Nigeria

  May 2009 - Apr 2014

  The MTN Group is a multi-national telecommunications group offering voice and data communications products and services to individuals and businesses. MTN has GSM licenses in 21 countries and internet service provider businesses in 13 countries, spanning three continents.MTN Nigeria is the largest subsidiary in the MTN Group.My role as a Fraud & Revenue Assurance Engineer with MTN Nigeria involves managing the Revenue Assurance & Fraud Management System Application to assure availability, reliability and optimal performance in line with agreed service levels. As a Fraud Management System and Revenue Assurance applications engineer I make use of Oracle database, BRAIN (Business Rules Automation Infrastructure) and the Oracle Sun UNIX OS to carryout Day-to-day operations in ensuring Business Continuity by with smooth running of all Revenue Assurance, FMS Interconnect and Mediation systems. Keeping with best Disaster Recovery Practices, Conduct regular systems health checks and ensure adequate support procedures are put in place to facilitate business needs, provide regular updates on the RA & FMS project and assist in RA& FMS operational task to other business functions. I also worked with cross-functional teams, internal stakeholders and on-site/off-shore vendors to deliver support and solutions while providing recommendations on service improvements and enhancements. Managed and distributed functions and activities in the area of Daily operational tasks: DR, housekeeping, fraud management system upgrade and Extraction and daily task of fraud management system and revenue assurance call detail records for fraud management system and revenue assurance. Provided 24/7 urgent on call support for the business user. Successfully supported live use of application to our internal customers.Maintained interface with all Business units: Revenue Assurance, Finance, Marketing and Customer Relation.Provided 24/7 urgent on call support for the business user. Show less The MTN Group is a multi-national telecommunications group offering voice and data communications products and services to individuals and businesses. MTN has GSM licenses in 21 countries and internet service provider businesses in 13 countries, spanning three continents.MTN Nigeria is the largest subsidiary in the MTN GroupMy role here as a Mediation Support Engineer with MTN Nigeria involves managing the end-to-end billing processes with major focus on the interface with Operational Support Systems (OSS), Billing Support Systems (BSS) and customer support. Using mediation application system to oversees the processing of the data from network elements with applications such as Single View, EDW, PPMS, voucher server and MSC files etc to assure availability, reliability and optimal performance in line with agreed service levels. Day-to-day operations ranged from Ensuring TTFiles are received from the switch in the correct format and completeness check is carried out to avoid leakage in revenue.Provided 24/7 urgent on call support for the business user. Successfully supported live use of application to our internal customers.Documented incident reports to remedy to be forwarded to support group for resolution and ensure timely resolution of all incident logged. Show less

  • OSS / BSS Application Support Specialist (Fraud & Revenue Assurance Engineer)

    Dec 2012 - Apr 2014

  • OSS / BSS Application Support Specialist (Mediation Engineer)

    May 2009 - Nov 2012
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  Securitas Security Services USA, Inc.

  Jul 2014 - Dec 2014

  System Security Support

  • Documented reports such as incident reports, condition reports and security breach report to the appropriate resource for resolution and ensure all report logged are documented on the daily activity report (DAR) for EQUINIX.• Provided support to EQUINIX employees and clients on site using the symmetry enterprise system and the event management framework (EMF) system.• Maintained and managed EQUINIX event management framework (EMF) system.• Successfully tracked and monitored the client site with the use of IBX security access tracking utility. Show less

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  Tata Consultancy Services

  Dec 2014 - Jul 2017

  • Supported Apple’s Internet Services Organization (ISO) operations in PR/PO requisition creation, invoicing verification, vendor operations tracking by leading a 4-member team through execution and order fulfillment / management.• Handled requisition and orders in excess of $1,000.000.00 for Apple Data Centers domestically and internationally.• Reduced installation delay by 10% by liaising between Apple EPMs; vendors; system administrator and engineering teams.• Improved team performance by training team member on solution processes and order management procedures.• Tracked and monitored daily backlog of order request from the Apple EPM’s with the ability to manage multiple priorities concurrently.• Worked extensively with Apple procurement and finance (Account Payable), asset management to solve requisition problems and improve processes.• Reviewed and make critical suggestions for continuous process improvement and meta-data updates.• Coordinated with departments regarding order status, shipping dates, prices, and product availability and back orders.• Performed analysis of CRM (Salesforce) data by exporting appropriate data to Excel, compiling and reporting on findings.· Contributed to growing Apple ISO order management capabilities, which include assisting to build more scalable processes, supporting documentation and improving quality. Show less • Researched and resolved transaction on CISCO billing exceptions such as reviewing data, analyzing information, diagnosing the solution and performing all system analysis and recommendations.• Exceeded business expectation by liaising between CISCO engineering team, leads, and managers to communicate business needs and speed up flow of information.• Analyzed, communicated and validated requirements for changes to business processes, data, policies and information systems.• Worked closely as a liaison between the CISCO business team and the ITDS organization to understand the business requirements that drive the analysis and design of quality technical solutions to meet user needs.• Coordinated and lead User Acceptance Testing, prioritizing gaps and negotiating between the business and technical solution providers for CISCO revenue assurance billing enhancement.• Coordinated and managed CISCO ITDS billing and business team analysis in invoice and billing problem resolution.• Supported all business and CISCO ITDS BLIS billing related issues – offshore support.• Coordinated all aspects of the ITDS billing process (e.g., gathering contract billing requirements, creation and posting of invoices, etc.) to ensure the accuracy and timeliness of all invoices per the established guidelines.• Interacted with business user for billing, accounts receivable, payment and collection inquiries and respond to inquiries and resolve problems. Show less

  • Order Processing Specialist

    Jun 2015 - Jul 2017

  • OSS/BSS Application Support Specialist (Billing Operations Analyst)

    Dec 2014 - May 2015
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  Apple

  Aug 2017 - now

  · Managed large scale ordering of data center equipment, overseeing all logistical order operations and delivery, including reporting analysis, order processing and managing project delivery planning efforts designed to align resources for strategic priorities.· Managed Procure to Pay (P2P) for the supplier and payee onboarding and maintenance including vendors, employees, and Miscellaneous payees for systems and strategic planning and improvements.· Processing and management of purchase requisitions as well as purchase orders to ensure proper execution and timely receipt of goods/services.· Engage vendors and ensure they receive proper instruction on how to interact with our technology for job execution and invoice submission.· Managed vendor onboarding and supporting the process of contracting qualified vendor suppliers who provide hardware, maintenance, and/or services to our Data Center globally.· Ensured flawless data accuracy and execution of world-class equipment deployment for Apple Owned and Remote Data Centers in support of Apple’s business goal.· Account for the IT assets throughout the enterprise utilizing tools to manage all assets within the organization and affiliated department.· Formulate and implements processes, procedures and systems for tracking and analyzing software, hardware, and equipment from requisition through retirement.· Manage acquisition of assets from planning through deployment.· Verify, enter and adjust equipment IT asset management data in a variety of forms, schedules, and reports.· Develop written plans, policies, and procedures to document processes to support the asset management lifecycle.· Conduct inventory audit(s) and develop process and procedures to ensure accuracy.· Plan and manage Help Central Ticket assignment for global purchasing on a daily basis.· Training and onboarding of new hire into the global purchasing operations team. Show less · Collect data on supply chain operations ( costs, productivity, demand patterns).· Analyze data to identify areas of supply chain operations to improve efficiency.· Develop and execute projects to enhance supply chain operations. · Develops performance reports and distributes them to stakeholders.· Establish and maintain relationships with shippers and vendors.· Assess vendor operations and enforce compliance with quality standards.· Measure supply chain performance and report to management.· Work with the procurement, logistics and IT departments to enhance service delivery.· Coordinates delivery schedules and other supply chain activities.· Research and seek out the most cost-efficient shipment procedures and methods.· Review and analyze gathered data to locate areas of development in the supply chain process and develop methods to drive supply chain improvement initiatives.· Research partner companies and seek to negotiate best-price contracts to increase business revenue. Show less

  • IS Business Operations Manager at Apple Inc

    Apr 2020 - now

  • Supply Chain Operations Analyst

    Aug 2017 - Mar 2020