Abdul Moqueet

Experience

• 

  IEnergizer

  Jan 2017 - Nov 2018

  Jr. Engineer- tech support

  · Working with Customers to identify product related issues and advising on the solution in stipulated time.· Logging and keeping records of Customers’ top queries and issues, on a day-to-day basis.· Analyzing logs so the common trends as well as the underlying problems can be highlighted to In-charge teams.· Provide technical support, troubleshooting and resolve service issue to Samsung mobile customers via live chat and Samsung members channel. Show less

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  HCL Technologies

  Feb 2019 - Nov 2021

  Senior Analyst

  • Monitoring datacenter servers and network device systems to ensure optimum performance.• Troubleshoot computer systems/networks to diagnose a problem and provide solutions.• Basic troubleshooting of Networking devices (Cisco Switch and routers).• Handled responsibilities of providing 24x7 networking support in IT architecture of organization.• Configuring of VLAN, VTP, STP, RSTP, Trunking.• Coordinate with team members to reduce technical complications and collaborate on projects.• Perform maintenance on network devices according to schedule and ensure effective working of network infrastructure. Show less

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  Infosys

  Nov 2021 - now

  • Technology Lead

    Apr 2023 - now

  • Technology Analyst

    Nov 2021 - Mar 2023