Aaron Coughran

Experience

• 

  KFC

  Oct 2012 - Aug 2016

  Host
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  Outback Steakhouse

  Aug 2016 - Nov 2017

  Server
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  Colonial First State

  Mar 2018 - Apr 2022

  Responsibilities include: replying to member and adviser emails in a professional and timely manner, providing support to the contact centre, admin, financial advisers and Business Development Managers for FirstNet Adviser (the online platform that advisers use to manage clients).• Conducting investigations for members/advisers into specific issues which often involves communication with a wide range of other teams as well as face-to-face meetings with clients, complaint handling and high written communication skills when providing outcomes.• Communication with a range of different teams within CFS to provide optimal outcomes including: I.T, Product, Group Customer Relations, Data Rights Response Team and Admin.• Responsible for training the contact centre for FirstNet Adviser as well as contact centre investigations and insurance. Show less

  • Case Manager

    Jul 2019 - Apr 2022

  • Call Center Representative

    Mar 2018 - Jun 2019
• 

  Dan Murphy's

  Mar 2023 - Oct 2023

  Wine Advisor

  Responsible for selling a range of different wines across multiple price points to Dan Murphy’s members by cold-calling leads.• Managing these existing customers post-sale to maintain a continued relationship in which I can make repeat sales and increased order size.

• 

  Italian Wine Society

  Dec 2023 - Feb 2024

  Junior Sommelier

  • Responsible for making in-store sales with a vast wealth of Italian wine knowledge.• Hosting private wine tastings involving serving and communicating information about the wine to customers.• Assisting with wine “Master Classes” which involved tasting and educating customers on Italian grape varieties and regions.

• 

  Annandale Cellars

  Mar 2024 - now

  Assistant Manager