Karen Heck

Experience

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  Cablevision

  Aug 1994 - Sept 2017

  - Management: Maintain online booking calendar for four office locations while overseeing the daily operations of seven employees. Maintain office supplies and equipment while multi-tasking on numerous projects simultaneously.- Staffing: Adept at organizing employee shifts to meet coverage needs in an effective cost efficient manner. Trained and implemented office practices and procedures that expedited work and raised accountability levels.Clerical Administration: Acquired, organized and maintained accurate and detailed files in accordance with company policy. Processed contracts and payments via company software while issuing credits as required.- Customer Interaction: In person and telephone interaction with customers to redirect screen or schedule appointments in a professional and efficient manner; following up and documenting conversations as needed. Show less

  • Access Supervisor

    May 2000 - Sept 2017

  • Access Coordinator

    May 1996 - May 2000

  • Master Control Operator

    Aug 1994 - Apr 1996
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  Media Consultants, LLC

  Jan 2017 - now

  Freelance

  Crew on live to tape events, including board meetings and studio shows. Crew positions include floor manager, teleprompter operator, remote camera operator and technical director.Schedule and maintain file playback and post content to video on demand.

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  Univision Communications Inc.

  Feb 2018 - May 2020

  Coordinator

  Manage Outlook calendars for two executives. Schedule meetings with outside vendors as well as internal personnel. Answer incoming calls, taking detailed messages when necessaryManage executive's expenses accounts. Book executives travel arrangements. Oversee overall department needs, ranging from ordering supplies, submitting facilities work orders, maintaining seating chart, among other tasks.Manage calendar for department conference rooms.

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  Charter Communications

  May 2020 - now

  Senior Manager, Programming

  Manage day-to-day personnel responsibilities, including hiring, payroll, PTO coverage, write and administer mid-year and yearly reviews.Create, execute and adhere to Operational and Capital Expense budgets for calendar year for multiple locations.Demonstrate flexibility and dependability by leading department through department restructure while keeping staff morale positive.Create and incorporate improved workflow and efficiency within department by creating documentation for staff and eliminating redundancy.Assisted in creating and launching multiple Team SharePoint sites for department accountability and transparency. Show less