Danielle Cook

Experience

• 

  Kmart

  May 2010 - May 2014

  Customer Service Lead

  Open store with manager Deposited money into tills Counted all money in service desk drawerIssued fishing licensesCompleted western union transactions Completed customer returns Provides excellent customer service Handled customer escalations with top service

• 

  US Security Service

  Mar 2014 - Feb 2017

  Managed two locations in Lathrop and Tracy Oversee staffing, scheduling and on-site training Maintained NBOT And payrollConducted client meetings and addressed concerns to maintain client satisfaction Staff new accounts Provided security services for short term eventsAssisted with site startups Conducted site inspections at multiple locations in the Sacramento and Stockton areas Monitored cctv Created badges Complete EOS Report and incident reports Conducted screening, both manually and X-ray

  • Multi site supervisor

    Jan 2016 - Feb 2017

  • Flex Field Supervisor

    Feb 2015 - Jan 2016

  • Security Officer

    Mar 2014 - Feb 2015
• 

  Allied Universal

  Feb 2017 - now

  ▪ Meeting regularly with client representatives to provide status updates and to address concerns.▪ Reviewing site reports to ensure compliance with client expectations and relevant regulations.▪ Creating requisitions, conducting recruiting, onboarding and training new employees to ensure sufficient staffing across all accounts.Work cross-functionally with other departments to drive and complete projects Ensure security staff was prepared for shift duties Resolve conflicts through de-escalation tactics Maintained proper documentation Maintained guard staff training files and trained new officers

  • Account Manager

    Jan 2018 - now

  • Site Supervisor

    Feb 2017 - Jan 2018
• 

  Pro-core Plus

  Feb 2023 - now

  Linux System Administrator

  Established and maintained user accounts by generating passwords, assigning permissions and account policies Deploy, configure and manage the life cycle of virtualized servers with VMware and Oracle Virtual BoxCreating and migrating resource pools in VMware.Installation of scripting language PHP and creating systemd services to run scriptsMaintained servers through patch management and multi-tier deployment automation using AnsibleUtilization of python scripting to gather server information and machine architectureInstallation of MariaDB for managing large size dataCreating documentation to ensure proper tracking of successful projectsRotating Apache logs by modifying the logrotate files to keep httpd logs for a maximum amount of daysChanging SElinux port policy to allow a service to run on a non-standard portUtilizing kickstart file to build a web server for a product launchInstallation and deployment of a LAMP stack app and configuring the database for proper functionalityDeployment of production web server using TerraformPerform security audits using Lynis to scan for security vulnerabilities and loopholesDeployed WordPress containers using Docker and PodmanCreating Repositories in GitLab to hold Ansible playbooks and Bash scriptsMonitored servers to ensure proper CPU utilization and other system functions with CheckMK, Nagios and GraylogCreated learning content via a wiki page to be added to the ProcorePlus how-to guidelinesUtilizing computer backup systems like bacula to restore lost file due to performance script issuesTroubleshooting web servers with connectivity issues to the local networkConfigure FTP servers and clients for successful file transferringFulfilling upgrade request for ram to scale up for higher utilizationDisk management and partitioning using LVM and VDOManaging secure shell protocol by restricting IP's and disabling and prevent root user accessCreating and configuring cron jobs for daily command automation Show less