Estrellita Moreno

Experience

• 

  EFusion Solutions

  Apr 2009 - Jul 2009

  Loan Acquisition Officer

  Evaluating credit worthiness by processing loan applications and documentation within specified limits base on client requirements but will depend on eligibility and risk the client is willing to take

• 

  Fratell Singapore LLP

  Jul 2009 - Feb 2010

  Account Manager

  Increased sales with execution of full sales cycle processing from initial lead processing throughconversion and closing.Stayed current on company offerings and industry trends.Fostered lasting relationships with customers through effective communication and quick response,resulting in long-term loyalty and expanded client base.Gained customer trust and confidence by demonstrating compelling, persuasive and composedprofessional demeanor.Oversaw new business development to generate sales leads, negotiate client pricing and forecastrevenue. Show less

• 

  NETBIZZ OFFICE SUPPLIES

  Mar 2010 - Apr 2011

  Senior Account Manager

  Created training program for lower-level employees to increase sales and customer satisfaction.Identified key entry points to enhance market penetration and maximize returns.Delivered sales presentations and pitches to clients, upper management and junior sales associates fordemonstration.Developed deep knowledge of customer businesses and relationship to company objectives.Coordinated with internal teams to facilitate prompt delivery of client projects.Closed business deals with partner businesses to increase company profits 90%.Sold new products and services and developed new accounts to maximize revenue potential.Evaluated client needs and developed tailored solutions to increase positive customer ratings. Show less

• 

  Singtel

  Apr 2011 - Sept 2012

  Telesales Specialist

  Built diverse and consistent sales portfolio.Recorded accurate and efficient records in customer database.Kept detailed records of daily activities through online customer database.Fostered lasting relationships with customers through effective communication and quick response,resulting in long-term loyalty and expanded client base.

• 

  M1 Limited

  Oct 2012 - now

  - Managed a team of 15 agents, achieving an 80% increase in productivity, efficiency and task completion.- Executed outbound campaign project and achieved a target of contacting 85% of customers.- Developed staff skills through targeted training programs, resulting in an 85% improvement in performance and increased growth opportunities.- Oversaw the department's daily operations, ensuring smooth workflow and timely task completion, resulting in an average of 95% of tasks being completed on time.- Improved customer satisfaction by providing timely responses to inquiries, addressing concerns, and finding effective solutions, resulting in a 60% increase in customer satisfaction.- Evaluated staff performance and provided coaching to address inefficiencies. Show less Addressed on average 100 inbound customer calls daily.Launched products to clients and prospects to capture cross-sell opportunitiesAnswered multi-line phones and used active listening skills to assess client's issues and challengesPrepared new launch products report by collecting and analyzing customer needsConducted surveys to determine customer opinion of products and servicesEmployed comprehensive benchmarks to establish and monitor customer service standardsLeveraged advanced tools to support internal and external customers.Coordinated policies and procedures to target current and future needs of organization.Strengthened customer relationships and authored strategies to provide positive experience forcustomers.Prepared, analyzed and presented profitability reports to prevent fraudulent situations.Developed employee skills development guidelines to deliver best-in-class customer experience.Guided team members with clear directions, timelines and feedback.Mentored new employees while supporting complex dedicated suite of products and services. Show less

  • Team Supervisor

    Aug 2023 - now

  • Senior Customer Service Executive

    Oct 2012 - Aug 2023