Kalyan Brata Mandal

Experience

• 

  Tata Teleservices Ltd

  Aug 2006 - Jun 2007

  Agency Supervisor & Login Desk manager

  • Verification of postpaid application• Supervising address & credit verification agency.• Activation of positive verified applicant• Managing & banking of deposit amount.

• 

  Vodafone

  Jul 2007 - Sept 2012

  Back Office Executive

  •Assisted customer with solution to their complaints by proper cross check from backend.•Guaranteed positive customer experiences and resolved all customer complaints.•Promptly responded to general inquiries & complaints from field colleagues & channels partners.•Worked under strict deadlines and responded to service requests and emergency call-outs.•Arranged & attended customer meet to exchange experiences & ideas for better service & satisfaction.•Trained exclusive outlet employees in regular interval to refresh with update products & services.•Compiled monthly reports and records for upper management.•Maintain healthy relations with key channel partners & customers by conducting relationship activities & developed new customer prospects.•Motivate & develop FOS & CS executives of exclusive outlets.Major Achievements:•Achieved team game “Jo Jeeta Wohi Sikandar” in June 2010, an inter branch competition.•Winner of “Football Fever” in July 2010, an inter zone competition for Service Managers.•Consecutive winner of “Service Champ” July & August 2010. Show less

• 

  Aircel

  Nov 2013 - Dec 2014

  Activation Officer

  •In-charge of Activation Hub at assigned territory, •Taking care of activation process of three distributors of different areas.•Plan bit distribution for the runners’ to cover up entire market.•Continue follow up with CEF collector to cover-up his entire bit.•Doing compliance audit for CEF & process them within prescribed timeline.•To find out loop holes & take necessary action to minimize flow of deceptive documents.•Activation report & dump maintenance & provide to head of the department.•Logistic maintenance of audited & captured CEFs.•Arrange regular team meeting based on new compliance guidelines & spread market awareness.•Regular channel visit to get in touch for real market scenario. Show less

• 

  MTS - Sistema Shyam Teleservices Ltd

  Dec 2014 - Oct 2017

  Associate Specialist

  •In-charge of Operation, Complaint management & Activation process at Murshidabad cluster.•End to End CAF management.•Regulatory and Internal Audit Compliance.•Maintaining the Activation TAT.•Management of data verification agents for work allocation and review metrics and TATs.•Ensure receipt, scanning and dispatch of physical CAF as per process defined.•Training and briefing communication for all regulatory, process and system updates to CAF management agents.•Co-ordinate with S&D Team for CAFs pending / rejections / re – submission.•Support in any regulatory audits for documentation & ensure TERM score for cluster.•Collection management of Enterprise customers and attending Lok-Adalat for default customers. Show less

• 

  Reliance Jio Infocomm Limited

  Aug 2018 - Feb 2023

  Sr. Executive

  •Effectively communicate with Project Members regarding contract documents, change orders and other contract modifications, approvals and any additional services-related to billing.•Prepare final invoice package containing draft and final invoices for billable projects, including all applicable backup for approval by the Accounting Supervisor.•Mail final invoices file consultant and client invoice copies in the billing folder.•Asses and pursue opportunities for maximization of client billing, communicate with the Accounting Supervisor, as to your observations and actions taken.•Research any unbilled issues to optimize the billing possibilities for the billing period. •Maintain the billing folders for all projects, with all the appropriate documents, including expenses, consultant invoices, and monthly invoices, in accordance with standard procedures.•Generate and distribute bi-monthly receivables reports and monthly profitability reports. •Review weekly time sheets, along with the accounting group. •Monthly analyze the P & L accounts monthly, as assigned by the Accounting Supervisor.•Prepare balance sheet account reconcilements, as directed by the Accounting Supervisor.•Recommend and implement agreed process improvements to the billing cycle. Show less

• 

  Harris Freeman & Co

  Feb 2023 - Aug 2023

  Executive Assistant
• 

  Golden Retreat Pvt.ltd

  Apr 2025 - now

  Account Executive