Mahmoud ELberkawy

Experience

• 

  Enactus

  Jan 2016 - Jan 2018

  Program Coordinator
• 

  Careem

  Nov 2018 - Jun 2020

  Operation and expansion

  Responsibilities:Managed operations in Upper Egypt cities, including overseeing logistics, supply chain, and vendor relationshipsDeveloped and executed marketing strategies to promote the company's services in the regionLed customer acquisition efforts, including capturing customer data and building relationships with key stakeholdersAchievements:Led the successful launch of five new cities in Upper Egypt, each with a daily trip volume of 1,000 passengersDeveloped a car mapping model that improved the efficiency of the company's operations in the regionEstablished key partnerships with local suppliers to streamline operations and reduce costs Show less

• 

  Kazyon

  Jun 2020 - Jan 2021

  Operation lead

  Responsibilities :Ensuring all operations are carried on in an appropriate, cost-effective way.The leading Ops team was responsible for tracking the delivery processSetting KPIs for Kazyon Go supply.Cancellation Domain and increasing our conversion rate

• 

  Cartona

  Jan 2021 - now

  Successfully spearheaded the launch of a new vertical for Cartona, introducing innovative solutions to a new range of retailers served by Cartona. In just 6 months, we've garnered a substantial customer base, serving over 1000 active retailers monthly and achieving a remarkable monthly GMV (Sales) of 16 million across 27 areas—with ongoing expansion plans.As the leader of the Horeca team, I've overseen the growth to a full team of dedicated members. Our responsibilities encompass end-to-end management, including operations, data analytics, and crucial technical aspects such as supply chain management, supply acquisition, and sales management.Proud to have initiated and led this project from inception, building it from the ground up. Show less Successfully spearheaded the launch of a new vertical for Cartona, introducing innovative solutions to a new range of retailers served by Cartona. In just 6 months, we've garnered a substantial customer base, serving over 1000 active retailers monthly and achieving a remarkable monthly GMV (Sales) of 16 million across 27 areas—with ongoing expansion plans.As the leader of the Horeca team, I've overseen the growth to a full team of dedicated members. Our responsibilities encompass end-to-end management, including operations, data analytics, and crucial technical aspects such as supply chain management, supply acquisition, and sales management.Proud to have initiated and led this project from inception, building it from the ground up. Show less Responsibilities :Responsible on Region and achieving monthly targets and Required KPIs Mointring Operation inside Region Monitoring Region P&L , monthly spend and profitability Leading Supply team ( Acquisition and Account managers )Responsible on Sales Performance and their KPIs Achievements :Alex Region from Dec 2021 to Nov 2022Growth in GMV (Gross Merchandise Value) : 140.39%Growth in Active base ( Ordered Retailers ) : 149.57%Growth in Sold Products : 69.86%Growth in Rpu ( Revenue per user ) : 32.15% Growth in Retention rate % : 16.13%Growth in Active Suppliers : 37.21%Growth in Gross Margin : 354.84%Decrease in spend % : 1.5% to 0.2 %Giza Region from June 2021 to Nov 2021Growth in GMV (Gross Merchandise Value) : 166.45%Growth in Active base ( Ordered Retailers ) : 118.67%Growth in Sold Products : 160.27%Growth in Rpu ( Revenue per user ) :25.95% Growth in Active Suppliers: 88.00% Show less

  • Head of horeca

    Jan 2025 - now

  • Senior Horeca Manager

    Aug 2023 - Feb 2025

  • Program Manager

    Jan 2023 - Oct 2023

  • Cluster Manager

    Jun 2021 - Dec 2022

  • Senior Performance Analyst

    Jan 2021 - Jun 2021