Eric Shaffer

Experience

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  Park Inn by Radisson

  Mar 2000 - Feb 2004

  Food and Beverage Manager

  3 1/2 star 85 room propertyProvided concierge services for 2􀆸star, 85􀆸room hotel. Managed kitchen operations for high-grossing, fast-paced fair concession kitchen, with responsibility for banquet events, buffet lines, room service, and hotel restaurant. Monitored restaurant to ensure food quality and service standards were achieved. Collaborated with Executive Chef to analyze and approve all food and beverage selections.

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  Holiday Inn

  Jan 2004 - Sept 2005

  Auditor

  4 star 103 room propertyProvided concierge services for 3􀆸star, 103􀆸room, full-service hotel, greeting and registering guests, answering telephones, providing dining and entertainment options for guests, monitoring room availability, processing payments, and managing check-in/checkout processes. Directed the daily activities of a 12􀆸member housekeeping staff, with duties that included maintaining banquet and conference rooms, stocking room attendant carts, and monitoring and purchasing inventory.Maximized occupancy rates through Super Bowl of Sales initiative. Show less

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  Passport Inn & Suites

  Sept 2005 - Sept 2010

  Guest Services Manager

  25 Room PropertySupervised a front desk and guest services staff of 6, with responsibilities that included front desk reception, cashier services, product assistance, cleaning, opening duties, employee training, room availability records, and check-in/checkout procedures. Processed employee payroll, managed cash and deposits, processed weekly sales and customer reports, analyzed and reported cost controls, invoiced and reconciled travel agent commissions, and conducted nightly audits. Generated and processed rate plans and inventory .Increased hotel sales by 5% through creative upselling. Maximized occupancy rates by developing key relationships with global distribution partners. Show less

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  AB Sea Sales & Rentals, Inc.

  Jul 2010 - Mar 2022

  Assistant General Manager

  130 Vacation Rental PropertiesManage front desk operations, including guest relations, customer service, and check-in and checkout processes. Provide direct supervision to 15 staff, with duties that include interview and exit procedures, job description creation, the design and implementation of employee handbooks. Serve as chief public relations representative, providing assistance with guest requests and recommending top dining and entertainment for guests in the Galveston area. Maintain records of room availability and guest accounts, and provide bookkeeping services that include account balancing and nightly audits Implementation of Beyond Pricing protocol to increase RevPAR Perform research on credit card charge-backs and respond accordingly to defend any chargeback Implementation of high-impact sales, marketing and advertising initiatives across multiple channels that enhanced occupancy and profitability, created new partnerships with travel agent and global distribution partners, and increased market share by more than 30% year-over-year. Web site development and management of content changes using Word Press Software Slashed booking agent costs by negotiating contracts while ensuring continued excellence in service. Surpassed revenue goals in 4 consecutive quarters. Show less

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  AMMA Auto

  Dec 2012 - Oct 2013

  Administrative Assistant

  Managed administrative functions for 5-member team, including meeting and appointment organization, payroll distribution, and direct support for CEO and sales team. Collaborated with insurance providers regarding billing and reimbursement processes. Increased operational efficiency through standardization of department filing system and procedures. Maintained accounts receivable, handled cash and deposits, managed sales and customer reports, and processed bank reconciliations, financial reports, journal entries, and payments. Enhanced record retention through the creation of a database for daily correspondence tracking. Show less

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  Hampton Inn and Suites

  Mar 2018 - Aug 2023

  Guest Services Associate

  31/2 Star 104 Room Property Maximized occupancy rates through sales initiatives and techniques. Anticipate guests’ needs, respond promptly Providing Concierge assistance on dining and entertainment options Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cashEnsure proper credit card procedures are followed at all times to include credit card authorization/chargingProvided concierge services for 3􀆸star, 104􀆸room, limited service hotel, greeting and registering guests, answering telephones, monitoring room availability, processing guest payments, and managing check-in/checkout processes in OnQ PMS. Show less

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  Your Destination Fun

  Nov 2021 - now

  Business Owner

  I am a professional Travel Agent with experience to help you find your best getaway

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  La Quinta by Wyndham

  Jul 2022 - now

  GSA