Mal Pinlac

Experience

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  Sysco Canada

  Jan 2001 - Jan 2004

  Lead Computer Support Analyst

  I heightened workforce productivity and efficiency by providing highly responsive technical assistance, analysis, and troubleshooting for a complex and diverse corporate computing environment. I led a team of technicians that provided primary contact for support requests from local and remote end users.I ensured cost-effective operations by managing procurement processes as well as the assessment and negotiation of vendor pricing and product specifications.I achieved “very satisfied” internal feedback (an improvement of 95%) across Western Canada by cultivating relationships with the company's user base, showing high-level interaction and commitment to the issue resolution process, as well as coaching, mentoring, and directing technicians to serve with speed, precision, and efficiency. Show less

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  KPD Design

  Jan 2006 - Apr 2010

  Project Coordinator

  As the Project Coordinator, I oversaw operations for a busy architectural graphics consulting firm. I grew annual revenue in less than five years of tenure, collaborating with project architects and developers, as well as commercial property management and property owners.I provided subject matter expertise in planning and producing comprehensive signage and environmental graphics programs to complement and enhance the visual environment of existing and new developments. I always demonstrated a commitment to superior quality and client satisfaction. I was continually awarded large-scale projects as a result of top-tier performance, cost efficiency, customer service, and adherence to budget and aggressive timelines. Show less

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  City of Winnipeg

  Jan 2011 - Jan 2012

  Customer Service Representative

  I boosted citizen satisfaction by delivering prompt, efficient and courteous customer service while responding to over 1,200 calls per month. I applied effectiveness and communication skills in answering questions from a diverse demographic and used proper call handling techniques to handle sometimes stressful inquiries. I provided accurate information on a variety of topics in a fast-paced, high-volume call center environment.

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  IBM Canada Ltd.

  May 2012 - Jun 2013

  Production Control & Network Operations Analyst

  Part of a cross-functional team that supervised and controlled high-end production monitoring systems in a multi-vendor, data center environment. I achieved cost-savings and eliminated downtime by expediently resolving level-one incidents and exceptions across host systems and business-critical applications. I coordinated incident response teams and third party vendors as needed.

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  Foremost Industries LP

  Jul 2013 - Feb 2016

  Technical Writer / Editor / Illustrator

  Prepared and published parts, operations and maintenance manuals for heavy equipment used in oil and gas, heavy oil, mining, utilities drilling, and construction applications. Worked with a team of design engineers and technical experts to produce detailed equipment parts lists and specifications, maintenance instructions, and safe operation. Used Pro/Engineer, Creo Illustrate, AutoCAD, SolidWorks, Adobe Illustrator/Photoshop, Adobe Framemaker, Adobe Acrobat, and MS Office in the design and development of multiple technical writing projects with varying deadlines.Organized and completed assignments in alignment with corporate standards of clarity and conciseness, as well as consistency in style and terminology. I meticulously maintained project records, working files and revisions. I initiated and participated in discussions involving areas of improvement for the technical communications process and presentation.Link to feedback received on completed product manuals that I created: http://foremost.ca/foremost-deltas-off-highway-transport-vehicles/ Show less

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  The City of Calgary ROADS

  Nov 2016 - Mar 2017

  Contract Technical Writer

  Interviewed various skilled maintenance and repair workers to elicit and identify job specifications for each role/job title. Created Competency Evaluation Forms for each job/role interviewed. These forms were used to assess over 20 different job titles within the Business Unit. Incorporated updated procedures and equipment changes to existing documents.Wrote Emergency Business Continuity procedures for instances when employees worked alone at a job site. Collaborated with design engineers in documenting procedures for proper operation of mobile asphalt warmer/recycler, a piece of proprietary equipment which melted old asphalt for reuse. Show less

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  Calgary Board of Education

  Apr 2017 - Aug 2017

  Contract Multimedia Designer / Developer

  Worked with the Digital Communications team that updated the websites of each individual school in the CBE.Migrated and updated content previously written in Dreamweaver to new school websites using SharePoint 2010. Collaborated with Digital Communications team on website content accuracy, tone, layout, and overall page design.Proposed ideas for efficiencies in time and content quality.

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  Independent Contractor

  Sept 2017 - Dec 2019

  Freelance Technical Writer

  I worked with various City of Calgary departments on projects that involve copy editing, page design, layout, and formatting, as well as research and content development.

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  ENCOM Wireless Data Solutions

  Dec 2019 - Jul 2021

  Day-to-day tasks involve crafting marketing and communications pieces such as 1-page ads, spec sheets, and press releases for the company. Led the design and implementation of the company's new and improved website, coordinating the work of the web development team from start to completion. I also manage the company's social media accounts creating relevant graphics and copy. Created the company's new corporate promotional video using Adobe Premier.

  • Communications Specialist / Technical Writer / Graphic Designer

    May 2021 - Jul 2021

  • Communications Specialist

    Feb 2020 - Apr 2021

  • Technical Writer

    Dec 2019 - Feb 2020
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  Suncor

  Aug 2022 - Jul 2023

  Contract Technical Writer
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  WestJet

  Oct 2024 - now

  Digital Simulation Developer