Sherri Martel

Experience

• 

  University of Massachusetts Amherst

  Aug 2005 - May 2007

  Special Transportation Driver - Transit Services

  Responsible for prompt, safe, and efficient transportation of the permanently and temporarily disabled student and faculty members in the UMass community.

• 

  Hotel Northampton; Northampton, MA

  Jul 2006 - Jan 2007

  Guest Services Representative

  Worked one-on-one with customers, employing customer service skills and problem-solving knowledge on a day-to-day basis

• 

  Enterprise Rent-A-Car; Raleigh, North Carolina

  Sept 2007 - Jan 2010

  TRAINING--------------------------------Completed Management Training Program, May 2008 by actively demonstrating skills in business management, excellent customer service, and staff training & developmentPassed the Management Trainee test with the highest score on record at the timeProvided training to newer employees, assisting them to achieve successCUSTOMER SERVICE-----------------------------------Recognized as a customer service leaderHelped to increase customer service rankings at each new branch assignment, including branches with historically low service scoresSALES---------------Consistently recognized as a top salesperson, typically ranked in the top 3 of my peer groupEarned multiple sales awards and internal recognition Show less

  • Account Coordinator

    Mar 2009 - Jan 2010

  • Management Assistant

    Sept 2007 - Mar 2009
• 

  American Program Bureau

  Feb 2011 - Dec 2011

  Event Coordinator

  PLANNING & ORGANIZATION------------------------Responsible for all travel and schedule coordination for APB speakers at events, including: flights, hotel, car service, and other services as requestedMaintaining and providing a complete schedule to the speaker, with 24 hour per day availability Worked with fellow event coordinators and company agents to provide excellent service to clients and speakers.

• 

  Cavium, Inc.

  Mar 2012 - Oct 2013

  Senior Office Assistant

  LOGISTICS------------------------------------Office relocation 2012-2013: - Primary project organizer for office relocation, involved in all steps of the process from real estate to execution. - Worked one-on-one with all contractors regarding office layout and design, timelines for project and staff, and maintaining budgetEvents:- Responsible for planning all aspects of office celebrations and events (2 large-scale events and multiple smaller events each year)Other Projects:- Oversaw logistics of east coast college recruiting - travel, scheduling, staffing, etc. - Coordinated travel and scheduling for interview candidates for multiple departmentsOFFICE ASSISTANCE-------------------------------------Responsible for maintaining facilities (coffee, snacks, office supplies), including selection and interview of new suppliersAssisted department heads in interviewing and hiring for some positionsSupervised receptionist Show less

• 

  Berlitz Mainz

  May 2015 - Feb 2017

  Freelance English Instructor

  Taught English to students from beginners to advanced - primarily adults, but including students as young as 14.

• 

  Smart Sloth Creations - Art & Illustration

  Jan 2021 - now

  Founder

  Former administrative and logistical professional - now a creative entrepeneur building an illustration business as the founder of Smart Sloth Creations, providing illustration services.