Charlotte Metcalfe

Experience

• 

  Bedford Borough Council

  Jul 2003 - Mar 2014

  August 2009ResponsibilitiesResponsible for day to day management of Payments Team (8 FTE)Accountable for delivering service targets including payment to suppliers within agreed timescales & CIPFA Benchmarking objectivesResponsible for twice weekly combined Payment RunsTo ensure corporate compliance of Council approved payment policiesBuild and maintain strong working relationships with internal & external suppliersImplement and maintain regular performance monitoring and reportingDelivering Councils monthly web site publication of all payments over �500General Ledger budget account reconciliationFull maintenance of the Councils Approved Supplier Master FileAchievementsAchieved performance targets following Councils transition to a Unitary Authority in April 2009 (100% workload increase) to:95% payment compliance to suppliers within 30 days of invoice receipt90% of payments made via BACS following implementation of communication campaign to suppliers90% of BACS remittances transmitted via e-mail following communication campaign to suppliers100% Invoices registered within Payments Team within 3 days of receiptCreated & delivered Councils Code of Practice for the Ordering and Payment of Works, Goods & Services in December 2010.Selected as Payments lead authority in Councils Procure to Pay (P2P) Implementation Project TeamManaged and developed Payments Team to ensure staff motivated and providing best value and commitment. Management of recruitment, appraisals and development as well as disciplinary procedures. Show less ResponsibilitiesResponsible for day to day supervision of Payments Team (7 FTE)Accountable for delivering service targets to pay suppliers within agreed timescalesResponsible for twice weekly combined Payment RunsImplement and maintain regular performance monitoring reportingResponsible for submission of Construction Industry Scheme (CIS) monthly return to HMRCAchievementsSelected as Accounts Payable lead for 1 year secondment to Project Team to implement revised finance system to accommodate transition to Unitary Authority in April 2009. Included system build, testing, workshops and training existing & new staff. Successfully re-joined Payments Team on agreed completion date.Developed, motivated and trained 4 FTE staff TUPE'd from outgoing authority.Implemented new workload rota system to enable full skill base achieved throughout team Show less

  • Compliance Manager

    Nov 2012 - Mar 2014

  • Payments Manager

    Feb 2002 - Nov 2012

  • Payments Officer

    Jul 2003 - Aug 2009
• 

  Cornwall Housing

  Sept 2014 - May 2015

  Service Improvement Officer

  Project Manager for Service Development & Process Improvement Reviews

• 

  Cornwall Council

  Jun 2015 - now

  • Service Manager (Purchase to Pay)

    May 2021 - now

  • Compliance & Data Manager (Purchase to Pay)

    Jun 2017 - May 2021

  • System Support and Data Manager

    Aug 2015 - Jun 2017

  • Asst System Support & Data Manager

    Jun 2015 - Aug 2015