Marie Zaneboni

Experience

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  ZARA SA

  Jul 2021 - Jul 2021

  Vendeuse
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  Lynk & Co

  Apr 2022 - Jul 2022

  Commerciale
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  The Social Hub

  Jun 2024 - Sept 2024

  Community Intern

  🔹 Client Relations & Experience: - Welcomed guests warmly, ensuring an unforgettable hospitality experience throughout their stay. - Built friendly relationships with clients, students, coworkers, and partners, fostering community spirit. - Acted as a concierge, providing local recommendations and enhancing guest satisfaction. - Facilitated smooth check-ins for new students and maintained positive communication by addressing online reviews. 🔹 Management & Multitasking: - Delivered high-quality service for all guests, ensuring satisfaction at every stage. - Managed guest complaints, recorded them in the internal log, and ensured prompt resolutions. - Verified that rooms met ISO and 4-star standards and handled reception tasks like reservations and inquiries. 🔹 Operations: - Recorded reservations and payments, sending accurate reports to the team. - Executed daily accounts for walk-ins and complimentary breakfasts, maintaining billing accuracy. - Answered calls for reservations, ensuring responsive service and assisted with event planning. 🔹 Creation & Decoration: - Oversaw floral decorations, adding unique aesthetics to the hotel's spaces. - Wrote personalized welcome cards, enhancing the guest experience. 🔹 Communication & Multilingualism: - Communicated daily in Spanish, English, French, and occasionally Portuguese and Italian to facilitate interactions. - Participated in international meetings via video calls, coordinating operations across teams. 🔹 F&B Management: - Greeted restaurant guests and ensured quality service. - Actively participated in restaurant management, ensuring each meal met guest expectations. 🔹 Marketing Projects: - Contributed to marketing videos as an ambassador for the hotel, enhancing TSH's brand image. - Captured Polaroid photos of students, adding a creative touch to their experience. 🔹 Personal Engagement: - Practiced 2 hours of piano daily and used the hotel gym for my well-being. Show less