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Ratish Sen

Ratish Sen

Executive

Followers of Ratish Sen1000 followers
location of Ratish SenPune, Maharashtra, India

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  • Timeline

  • About me

    sr .agent at iqor india

  • Education

    • Sikkim Manipal University, Gangtok

      -
      Masters of Business MBA

    • Sikkim Manipal University, Gangtok

      -
      Bachelor of Business Administration - BBA

    • Sainik School Purulia

      -

  • Experience

    • AEGIS BPO SERVICES (GURGAON) LIMITED

      Jan 2007 - Jan 2010
      Executive

    • Barclays

      Dec 2010 - Apr 2019

      Manage a team of 20 Fraud analyst for their Day today Performance , Supporting them for decision making on the Transaction alerts on Consumer and Corporate Debit Cards, ensuring minimum Impact on Genuine Transactions, Mentoring and training them to enhance their skillset to take up Complex cases and Minimise Fraud Losses. Manage a Team of Fraud Advisors attending inbound and Outbound Calls Pertaining to Fraud detection and Prevention, Prepare reports (Adhoc/BAU) periodically to be sent to the client Identify process gaps and collaborate with the Client to formulate solutions. Act as an interface with the client and to be responsible for completely managing the day-to-day operational functions for the team.

      • Team Support Specialist

        Aug 2018 - Apr 2019

      • Team Support specialist

        Jul 2016 - Aug 2018

      • Fraud Analyst

        Dec 2010 - Jul 2016

    • Hexaware Technologies

      Apr 2019 - Mar 2021
      Sr Team Leader

    • Barclays

      Apr 2021 - now
      Manager

  • Licenses & Certifications