Charlie Chuang

Experience

• 

  OMA-LIGHTING CO., LTD.

  Apr 2019 - Feb 2020

  Sales And Marketing Associate

  IoT Smart City Total Solution Provider- Prepared smart city solution proposals for potential clients in SEA- Conducted smart street lights market researches for European countries- Worked with the R&D team to provide customer support- Created the SOP and document templates for sales and export shipments- Assistant Project Manager in IoT Street Lighting Project (60,000,000+NTD Project)- Worked with different companies to install 2,500 IoT Smart Streetlights on schedule - In charge of regular progress documents for Taipei City Government Show less

• 

  Zenyum

  Jun 2020 - now

  Sales Operations & Forecasting- Managed sales funnels across SG, TW, HK, JP, VN, MY, collaborating with sales managers to provide accurate monthly forecasts and weekly updates to country MDs.- Monitored sales performance daily, resolving issues by working with sales, marketing, and operations teams to optimize the sales process.Sales Team Efficiency- Developed and delivered sales training and performance management processes to improve team productivity.- Leveraged Salesforce data to help sales reps prioritize overdue leads, boosting call volume and conversion rates.- Created reports and automations in Salesforce to streamline task management.CRM/Product Project Coordination- Collaborated with CRM and Product teams to implement process improvements that enhanced sales engagement and alignment with business goals. Show less Data Automation:- Utilized Python to synchronize Salesforce data with Google Data Studio. Provided the sales manager and country manager with visualized funnel conversion rate dashboards and sales performance reports.LINE CRM:- Developed automated LINE customer journeys using Braze and the LINE Messaging API. This enabled personalized LINE messages to be sent to customers at various stages of the funnel.- Collaborated closely with the HQ Product and CRM teams to optimize the online sales journey for TW. Consequently, we successfully improved the TW Line Official Account Opt-in Rate from 30% to 70%.Funnel Conversion Rate Optimization:- Daily oversight of TW Sales Funnel allowed me to identify potential roadblocks and devise solutions.- Designed and developed comprehensive training programs and materials for TW’s new onboarding Sales (CS) team.- Worked closely with the regional Product team to continuously enhance the customer experience across various communication channels, including email, SMS, chatbot, and Line Official Account. Show less - Collaborated with internal and local dentists to provide customers a brand new experience of invisible braces treatment. - Managed ~200 opportunities in the sales funnel and dialing 50~80 calls each day, assisted customers to book consultations at partnering clinics; won 100+ deals (~20 per month) with total revenue of $6 million+ NTD. - Built up frequently-used email templates for Taiwan customers; worked with marketing and product team to establish the customer email journey. - Helped the marketing team edit creatives and influencer videos for Zenyum Day event and other campaigns. Show less

  • Regional Sales Operations Manager

    Apr 2023 - now

  • Sales Operations Manager, Taiwan

    May 2021 - May 2023

  • Customer Success Executive(Sales)

    Jun 2020 - May 2021