Yetunde Ayoade

Experience

• 

  Voda Paints Limited

  Nov 2008 - Feb 2009

  Quality Analyst

  • Effectively carried out tests on raw materials and issued approval for usage• Carried out tests at each stage of production and ensured the quality of final products• Maintained and monitored proper environmental and good personal hygiene• Ensured each product is of quality required for intended purpose

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  Lagos State University Teaching Hospital (IHVN), Ikeja, Lagos State

  Nov 2012 - Jan 2013

  Laboratory Assistant

  • Ensured work place safety regulations are met• Assisted in monitoring management in HIV positive patients such as CD4 count • Interpreted the test results on the requisition• Practiced standard and universal precautions

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  Seventh-day Adventist High School, Ile Ife, Osun State

  Jun 2015 - May 2016

  Biology Tutor

  • Implementing designated curriculum• Demonstrating accurate and up to date knowledge of content• Conducting assigned classes at the times scheduled• Assigning reasonable tasks and homework to students

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  Lujedah’s Cheerfulee Limited

  Jun 2016 - Mar 2018

  Media Relations Analyst

  • Ensured and maintained strong social media presence for the company• Developed and executed media strategy for the company by analysing client needs alongside company objectives• Organized successful media events and trade fairs, managed budgets, project, contracts• Created schedule for programs, shows, fairs and other events using flowcharts• Coordinated meetings with stakeholders that resulted in strategic partnerships and sponsorships in more than $1 million• Led and managed team members, vendors and other stakeholders during events, trade shows/fairs and increased efficiency by 10%• Collected and analysed customer survey data; created dashboards using tools such as Excel, Tableau, Power BI Show less

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  Zenith Bank Plc

  Apr 2018 - Feb 2021

  • Provided information regarding the bank's products and services to its customers• Handled any inquiries and resolving customer complaints in a thorough and timely manner• Checked the status of bank accounts, verifying account information and explaining incurred fees to customers• Attracted potential customers by answering product and service questions and opening accounts by recording account information• Registered and On-boarded point-of-sale to agents• Successfully managed the automation of workflow and approval processes for credit applications in personal and commercial banking that improved process efficiency Show less • Provided information regarding the bank's products and services to its customers• Handled any inquiries and resolving customer complaints in a thorough and timely manner• Checked the status of bank accounts, verifying account information and explaining incurred fees to customers• Attracted potential customers by answering product and service questions and opening accounts by recording account information• Registered and On-boarded point-of-sale to agents• Successfully managed the automation of workflow and approval processes for credit applications in personal and commercial banking that improved process efficiency Show less

  • Customer Service Analyst

    Apr 2018 - Feb 2021

  • Customer Service Representative

    Apr 2018 - Feb 2021
• 

  BetKing

  Apr 2021 - Jul 2022

  Customer Service Advisor

  • Responding promptly to customer inquiries and complaints• Acknowledging and resolving customer complaints• Communicating with customers through various channels• Keeping records of customer interactions, transactions, comments, and complaints• Ensuring customer satisfaction and providing professional customer support

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  Rogers Communications

  Oct 2022 - Sept 2023

  Technical Support Specialist

  • Listened attentively to customer’s needs to ensure a positive customer service experience• Kept records of customer interactions and transactions, recorded details of inquiries, complaints, comments as well as actions taken increasing document efficiency• Provided technical troubleshooting for issues with cable, internet, and home phone service with accuracy and in accordance with SOPs• Met defined monthly performance objectives including first call resolution, customer satisfaction, attendance, schedule adherence and average handle time to company’s standard Show less