KUYORO STANLEY

Experience

• 

  Glife technologies

  Jan 2012 - Sept 2013

  Lecture students about networking basics and also prepare them for CCNA examination.

  • ccna instructor

    Jul 2011 - Sept 2013

  • I.T instructor

    Jan 2012 - Jan 2012
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  Nigerian Bottling Company PLC

  Dec 2013 - Aug 2015

  Oncall Support

  RESPONSIBILITIESReceive and record technical and/or application support calls from end users.Provide investigation, diagnosis, resolution and recovery for hardware/software problems.Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable time frame.Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.Ability to work independently and in a team environment.Ability to communicate well with internal and external contacts.Provide initial assessment of urgency and business impact on all support calls.Manage service requests, software installations, new computer setups, upgrades, etc.Record incident resolutions in the Help Desk tool.Network Monitoring Show less

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  Nigerian Bottling Company Ltd (A member of the Coca-Cola Hellenic group)

  Aug 2015 - Nov 2019

  Providing full scope support for IT Services and implementing IT solutions for day-to-day business operational in Nigeria Bottling Company Head office and across its Locations.Supports/participates together with the Procurement Department country RFP or local Bids seeking for efficient product/services. Defines Vendor contracts Sets new/Review policies and procedures for the use of IT equipment, communications channels and services by end-users.Provides direction, instructions, and guidance to a group of individuals(Team members) for the purpose of achieving different goals.Project Coordinator for project deployment Keep abreast of changes in the standards, technologies or methodologies • Carry out administrative functions • Risk assessment and risk management • Give direction and guidance • Coach and mentor team members • Review assignments for accuracy and quality • Delegate responsibilities • Coordinate application of software releases • Develop and execute company policies • Attend meetings, trainings or seminars • Work with other Functions Show less Responsibilities• Install and configure computer hardware operating systems and applications• Monitor and maintain computer systems and networks• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues• Troubleshoot system and network problems, diagnosing and solving hardware or software faults• Replace parts as required• Provide support, including procedural documentation and relevant reports• Follow diagrams and written instructions to repair a fault or set up a system• Support the roll-out of new applications• Set up new users' accounts and profiles and deal with password issues• Respond within agreed time limits to call-outs• Work continuously on a task until completion (or referral to third parties, if appropriate)• Priorities and manage many open cases at one time• Rapidly establish a good working relationship with customers and other professionals, such as software developers• Test and evaluate new technology• Conduct electrical safety checks on computer equipment. Show less

  • IT Onsite Leader,Head Office

    Nov 2017 - Nov 2019

  • On-site Support Specialist (Head Office)

    Aug 2015 - Oct 2017
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  Coca-Cola HBC

  Nov 2019 - now

  Performance of Business TransactionsAvailability on all technology components including technical appsFirst Call Resolution and First Line ResolutionMean-Time-To-Resolve / Recovery TimeEnsuring Policies and Knowledge Articles are up-to-dateKnowledge articles usage to resolve tickets through self-service or First LineAgile Team Velocity Epic and Feature Time-To-Market from moment of requestEpic and Feature Planned vs. ActualEpic and Feature Planned vs. UnplannedBudget PlanningTeam CoordinationPolicy creation and UpdateCMDB and asset inventory Complete and update in time Cloud Usage vs. local serversEnsuring Devices are on most recent patch level (e.g. end-user devices, Firewalls, servers …)Ticket SLA achievements Show less IT Projects Leader for NBCManaged Microsoft 365 and Intune rollout projectsCoordination of support teams, On-Site support personnel across the country as well as the central Service DeskProduction of training material both to users and colleaguesManage day to day operation of IT Services, ensuring a quality End-to-End service delivery in a cost effective & efficient manner. Helping business partners to realise projects, working with vendors, while ensuring SLAs throughout. Planning and management of budget for delivery of IT services and purchase and maintenance of equipmentPromote continuous process improvement & Customer focused approachExcellent SLA Management recordAsset ManagementDevelopment and Modification of IT PoliciesVIP business user first point of contact as well as the in country Leadership TeamCurrently member of the Agile team for the Collaboration and Productivity TeamSupports/participates together with the Procurement Department country RFP or local Bids seeking for efficient product/services Show less

  • Digital Workplace Technologies Expert | MIT | CEH

    Nov 2021 - now

  • IT Service Support Expert

    Nov 2019 - Nov 2021