Zack Kline, AOLCP, CBLP

Experience

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  American Bank

  May 2009 - Aug 2011

  Business Intern

  American Bank is a large commercial bank offering outstanding customer service, a variety of home finance and banking services, and mortgage loan programs for new home purchases or construction. American Bank also offers highly competitive rates on federally insured Certificate of Deposit accounts and personal savings accounts.December 2009 – January 2010; May 2010 – August 2010; December 2010 – January 2011; May 2011 – August 2011 (12 months)+Helped take care of escrow accounts by making sure insurance and tax invoices were received and paid+Researched and compiled reports for housing values of newly purchased mortgages+Organized and digitized bank's HELOC documentationMay 2009 – August 2009 (4 months)+Worked with the general ledger and reconciled the bank's accounts+Verified wire details such as the amount and beneficiary for incoming and outgoing wires+Reconciled the bank’s accounts and filled out important documents such as VA loans+Contributed to weekly accounting department meetings+Received cross-training from the loan and IT departments Show less

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  Campus Housing and Residence Life (Salisbury University)

  Aug 2009 - Dec 2011

  The Salisbury University Office of Housing & Residence Life provides students with quality facilities and living environments which support academic achievement and personal growth. Their mission is to support academic excellence and student retention by creating a quality living environment that provides opportunities for learning and socializing outside of the classroom. +Oversaw and provided support to 40 undergraduate residents+Created active and passive programming for residents+Planned and conducted effective community development programs (i.e. social, educational, recreational, and diversity).+Communicated regularly with residents through bulletin boards, floor meetings, and informal contact+Maintained a high profile in the hall and floor; be approachable and receptive+Assisted students in maintaining community norms+Assisted with Management Functions in the Hall (i.e. Complete room condition reports for all assigned rooms, Inform supervisor of student/floor concerns regarding facilities and housing procedures, and etc.)+Promoted an awareness of cultural diversity and an inclusive environment among residents in the hall.+Confronted and documented inappropriate behavior which violates the Student Code of Conduct and Housing and Residence Life Contract and Information Book.+Mediated conflicts between residents+Observed and responded to student behavior which may be indicative of personal, social, or academic problems. Show less The Guerrieri University Center supports the mission of Salisbury University by helping create and sustain an ambience where all members of our community, and students in particular, are provided the opportunity, encouragement and support necessary to better realize their potential as individuals and scholars. The center provides myriad opportunities for students, as well as others, to realize the many dimensions of the Salisbury University mission statement, including clarity of expression, cultural diversity, responsible citizenship, social interaction and community service.Guerrieri University Center facilities include lounges, meeting rooms, games room, Information Desk, Gull’s Nest Pub and Eatery, Cool Beans Cyber Café, Student Affairs Office, Office of New Student Experience, Facilities Reservations, Conference Services, Career Services, Student Counseling Services, Multiethnic Student Services, Events Services, Atrium Gallery, student radio station WSUR, student newspaper The Flyer and offices of student organizations. An automated teller machine (ATM) is conveniently located just outside the north entrance.+Supervised the building to ensure that all GUC policies and procedures are met+Provided excellent customer service to all building users and guests+Completed daily reports such as cash summary Show less

  • Resident Assistant

    Jan 2011 - Dec 2011

  • Building Manager, Guerrieri University Center

    Aug 2009 - Dec 2011
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  Pi Lambda Phi Fraternity

  Sept 2010 - Dec 2011

  Founder and President

  Founded in 1895 at Yale, Pi Lambda Phi was the first non-sectarian college fraternity.+One year President of a non-profit, leadership development organization on campus and responsible for leading a membership growth of 250%+ Worked with the fraternity leadership team, including undergraduate members, alumni advisory board, and the IHQ, to develop a strategic plan for growing membership+Created a positive culture change that instilled high caliber values-based membership criteria, including increased academic standards, external membership involvement, and community service expectationsI accept LinkedIn requests from all Pi Lams Show less

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  A.I.R. (Atmosphere Improvement & Renewal)

  May 2011 - now

  Founder

  A.I.R. is a national leader of robot mowing and natural, organic lawn care products and services for commercial, residential, golf course, and sports field sites. A Montgomery County Green Certified Business, A.I.R. offers the following products and services:-Consulting-Battery-Powered Maintenance -Natural, Organic Lawn Care-Robot Mowing Sales, Service, and Installation -Ecological Landscaping

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  Maryland Capital Enterprises Inc.

  Sept 2011 - Dec 2011

  Business Intern

  Maryland Capital Enterprises, Inc. is a private nonprofit which provides micro loans to business owners and entrepreneurs across the state of Maryland. MCE also assists start up businesses and existing businesses via counseling and training.+Attended monthly loan committee meetings+Reviewed business plans+Put together USDA reports+Researched grants

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  Vocus

  Feb 2012 - Apr 2012

  Mid-Market Sales Coordinator

  Vocus, Inc. (NASDAQ: VOCS) is a leading provider of on-demand software for public relations management. Our web-based software suite helps organizations of all sizes to fundamentally change the way they communicate with both the media and the public, optimizing their public relations and increasing their ability to measure its impact. Our on-demand software addresses the critical functions of public relations including media relations, news distribution and news monitoring. We deliver our solutions over the Internet using a secure, scalable application and system architecture, which allows our customers to eliminate expensive up-front hardware and software costs and to quickly deploy and adopt our on-demand software.+Utilized product knowledge to consult PR and Marketing professionals on improving their online and social media outreach through our cloud based software solutions.+Identified new business opportunities and prioritized accounts within the United States and Canada.+Coordinated and scheduled high level product demonstrations with C-level executives and influential decision makers by placing phone calls and crafting e-mails.+Developed experience with creating and managing reports on SalesForce to effectively reach target clients.+Maintained a consistent and strong work ethic on a daily basis. Show less

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  Payroll Network

  May 2012 - Mar 2013

  District Sales Manager

  The largest local workforce management solutions company in the Baltimore-Washington metro area, Payroll Network serves corporations, professional services firms, and nonprofits in a full range of industries. Our workforce management solution focus means we deliver a best-of-breed solution and work closely with our clients’ trusted advisors. Our sales and client services team has more per-capita professional certifications than any other payroll company, and the solutions we recommend reflect that knowledge. The Payroll Network software system processes payroll for 125,000 companies and 1.8 million employees, making it the nation’s third largest.+Telephone and in-person analysis of small and medium sized clients +Management of client relationship and provision of primary client contact throughconversion+Use effective problem-solving skills to resolve client issues+Maintain team orientation in dealing with fellow associates+Consistent achieve quota and activities goals+Consistent provision of quality service+Consistent accurate entry of activities and updated prospect, referral partner and client contact information in the Payroll Network CRM system+Proactively studying, taking and receiving my FPC and CPP certification Show less

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  TechShop, Inc.

  Mar 2014 - Dec 2014

  Inceptionist

  TechShop is a playground for creativity. Part fabrication and prototyping studio, part hackerspace and part learning center, TechShop provides access to over $1 million worth of professional equipment and software that includes laser cutters, plastics and electronics labs, a machine shop, a wood shop, a metal working shop, a textiles department, welding stations and a waterjet cutter. We offer comprehensive instruction and expert staff to ensure you have a safe, meaningful and rewarding experience. Most importantly, at TechShop you can explore the world of making in a collaborative and creative environment.+Greeted members, students and customers when they enter the lobby+Answered general shop questions in person, on the phone and via email+Articulated and enforced TechShop rules and policies+Made equipment reservations for TechShop members+Prepared class materials for TechShop instructors for our wide variety of classes held daily+Processed payments for membership, classes and retail sales+Entered data, including filing membership and class paperwork+Mastered TechShop's customer management system (CMS)+Effectively communicated shop and member issues to appropriate staff+Completed shift checklists and End of Shift reports daily+Assisted facilities staff in providing shop tours as needed+Assisted facilities staff in maintaining a clean and organized shop Show less

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  American Green Zone Alliance (AGZA)

  Jan 2024 - now

  Mid-Atlantic Representative

  Provide education and training to contractors, municipalities, and institutional workers on Low-impact, battery-powered landscape tool operations. The American Green Zone Alliance is committed to improving the quality of life for communities, working conditions for operators, and best practices for the landscape maintenance industry.