Stephen .A. Oluoch

Experience

• 

  Kuwait Food Company (Americana)

  Dec 2013 - Dec 2017

  Cashier Customer Service
• 

  BIG SQUARE KENYA

  Apr 2018 - Jan 2022

  • Branch Manager

    Dec 2018 - Jan 2022

  • Assistant Manager

    Apr 2018 - Dec 2018
• 

  Java House Africa

  Jan 2022 - Jul 2022

  Assistant Manager
• 

  Americana Restaurants

  Jul 2022 - Oct 2023

  Assistant Manager
• 

  Nas servair

  Nov 2024 - now

  Restaurant Supervisor

  * Overseeing daily operations: This includes ensuring smooth service, maintaining high standards of customer service and food quality, and managing staff. * Customer service: Welcoming guests, providing prompt service, handling customer concerns, and ensuring guest satisfaction. * Food and beverage service: Taking orders, serving meals and drinks, offering menu suggestions, and maintaining cleanliness in the dining area. * Staff management: Leading and motivating a team, assigning duties, training and coaching staff, and monitoring staff performance. * Administrative tasks: Handling reports, staff rosters, and other administrative duties. * Restaurant &Lounge maintenance: Ensuring the lounge is clean and well-maintained, including restrooms and other areas. * Communication: Coordinating with other airport staff and departments, such as the GSO (Guest Service Officer) to determine reservation status and flight schedules. * Problem-solving: Addressing any issues that arise, such as customer complaints or operational problems. * Adherence to standards: Ensuring all operations comply with company policies and health and safety regulations. * Managing catering and cleaning services: If these services are provided by third-party vendors, * Ordering food and consumables: ensuring the restaurant & lounge is well-stocked with food, drinks, and other supplies. * Handling payments and issuing receipts: responsible for processing payments and issuing receipts to guests.Overall, making sure guests have a comfortable and enjoyable experience and overseeing all aspects of the lounge’s operations, from customer service to staff management to maintenance. Show less