Pradeesh K

Experience

• 

  HCL Technologies

  Aug 2012 - Jun 2013

  Technical Support Analyst

  Responsible for End to End Technical network support for customers.Job involves1. Resource Gatheringn2. Problem identification3. Problem Solving4. Monitoring

• 

  McKinsey & Company

  Jun 2013 - now

  My role is to handle and maintain project scope in order to deliver productive and efficient solutions promptly. Meanwhile, I serve as a special point of contact between the customer community (internal and external) and the teams through which requirements flow. In addition, my responsibility included managing highly enabled teams of diverse tenure across three different locations including Chennai, Poland, and Costa Rica. Moreover, I have closely worked with teams and across verticals on the status of the projects, updates, and deliverables along with contributing to the creation of standardized processes and best practices. My emphasis has always been on handling key stakeholders along with end-to-end management for client deliverables while working with developers, leadership, and other team members to bring strategic technical vision into reality. Further, I have closely collaborated with key stakeholders to understand user needs and requirements with which to define and influence system requirements certifying suitable routes to compliance, certification, and acceptance. Show less Host kick-off calls with consulting teams to gain deep understanding of their production needs for complex requests and gather list of requirementsPerform real-time problem solving of ambiguous requests and structure ill-defined problems using creativity and a hypothesis-driven approach. Demonstrates ingenuity in anticipating critical issues and jointly problem solves with requestors to eliminate roadblocks. Display entrepreneurial drive to find solutions Negotiate project scope and deadlines when required, always demonstrating the highest levels of service orientation by being empathetic, courteous yet assertive, and looking for a win-win situation for both sidesCollaborate with Shift/Ops Mgr & stakeholders to build commitment and mobilize resources to deliver excellent serviceExtend support for colleagues who reach out with specific queries pertaining the Solution service offerings and provide clarity, guide on solution implementation techniquesMonitor high volume submissions from potential service users in specific industries/growth platforms/studies and identify requests for the solution implementationProvide inputs to product development teams and Product Owner (where relevant) to define / prioritize features, test with users, and iteratively evolve product to enhance capability of product lineWork closely with the product teams (where relevant) to participate in regression testing and actively contribute towards validation of functionality of new tools prior to release Show less Requirement analysis: handling kick-off calls with the client service teams (consultants), clients and key stakeholders on understanding their requirements, priorities, and timeline of the projectsProject scoping: review and assess the requirements, estimate project timeline, prioritize and allocate resources in order to meet need of the users Project transition: involving end-to-end project transition from client locations to offshore centers Analytical: data visualization, analysis, and information gathering to transform it to meaningful reports, charts and dashboardsProcess improvement: end-to-end process mapping, conduct regular analysis, identify opportunities in existing business processes, propose recommendations to operation teams and create projectsParticipating in Brainstorming sessions with Global Consultants to “Analyze the Risk” and the topics on “Risk Management”Quality Assurance and feedback follow up with the clients, regaining user satisfaction with strategic action plansCoaching and training: conducted On the Job training sessions for new hires on business process, refresher training to senior colleaguesFacilitate quality, continuous improvement and change management related initiativesProject managementStakeholder management: liaise across verticals on status of the projects, updates, and deliverables Organizing skill: bridge effectively between end user and core production support team of our organization Problem-solving: problem-solving on key issues on the project and create a win-win solution for the business end users and organizationHelping organization in its Change management initiatives by piloting newly implemented processes, analyzing the real time scenarios by doing “SWOT Analysis” and to provide appropriate feedback on the progressCreating a “Data model” in setting up a new project by extracting Data from the “Data Warehouse”Performing root cause analysis, tracking data on each and every process to provide solution Show less

  • Solutions delivery lead

    Dec 2020 - now

  • Solutions Coordinator

    Jun 2017 - Dec 2020

  • Workflow planner

    Jun 2013 - Jun 2017