Phoebe Afful (ACCA)

Experience

• 

  Amazing Grace Cosmetics

  Jan 2009 - Aug 2010

  Customer service

  • Listened to customers' request, understood their beauty needs, and provided beauty treatment accordingly. • Assessed skin type of customers and applying best suitable cosmetics for beauty treatment.• Recommended best and safe cosmetic lines to customers. • Recommended facial creams that can match with customers' skin type. • Offered friendly and professional skin care treatment to customers. • Provided skin care and beauty treatment according to customers' needs. • Sold the best cosmetic products to customers and developed professional relationships. • Offered free cosmetics samples for trials to customers and forwarded their feedback to respective manufacturing companies. • Provided beauty treatment to customers on wedding and other social occasions. Show less

• 

  Standard Chartered Bank

  Jun 2010 - Aug 2010

  INTERN

  • Meeting with and interviewing corporate and personal customers, discussing their financial requirements, and providing appropriate financial advice.• Promoting the bank's products and services.• Writing reports.• Answered client queries and provided assistance to customers. • General administrative duties.

• 

  NHIS Nkawie

  Oct 2010 - Sept 2011

  Claims Assistant

  • Processed new insurance claims submitted by health care providers.• Analyzed claims submitted by healthcare facilities• Investigated and vetted potentially fraudulent claims.• Identified reasons why full payment may not be made.• Ensuring fair settlement of a valid claim and timely payment of claims.• Handed any complaints associated with a claim;• Adhered to legal requirements, industry regulations and customer quality standards set by NHIS.

• 

  Amazing Grace Cosmetics

  Sept 2011 - Jun 2012

  Sales and Purchasing Manager

  • Ensured stores had sufficient stock through effective and efficient stock management process. • Ensured that suppliers had enough stock to meet demand.• Searching and screening for new suppliers. • Managed supplier relationship by ensuring that suppliers are paid on time and their grievances addressed. • Overseeing the ordering, purchasing and packaging process. • Monitored stock levels and rotation of stock to reduce obsolesces. • Negotiated and managed contracts with suppliers• Planned the best way to get goods from suppliers to distribution centers then on to retailers• Tracked shipments and stock levels using computer software• work with retailers to make sure they receive their goods on time and in the right condition• Actively looked for ways to improve supply chain networks.• Monitored overall performance to make sure targets are being met.• Prepared forecasts and inventories for reports to the company's management team.• Recruited, trained and managed a team of supply chain staff.• Tracking products through depots to make sure they arrive at their destination. • Oversaw the arrival of shipments and offloading to the ware house.• Ensured new products are displayed in stores. Show less

• 

  HFC Bank

  Apr 2014 - Feb 2016

  Customer Service

  • Processed new customer accounts opening by undertaking KYC and risk assessment of new customers in compliance with the bank’s policies and procedures. • Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.• Recommended potential products or services to management by collecting customer information and analyzing customer needs.• Prepare product or service reports by collecting and analyzing customer information.• Built sustainable relationships of trust through open and interactive communication.• Provide accurate, valid, and complete information by using the right methods/tools.• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.• Work with customer service manager to ensure proper customer service is being delivered.• Generated sales leads and disseminate customer of deals and promotions. Show less

• 

  Republic Bank Ghana

  Feb 2016 - Jan 2019

  Relationship and Credit Officer

  • Developed and managed customer relationships to ensure retention and growth in the Bank’s market share and exceeded the branch’s target by 30%.• Advised on investment products and alternative channels, resulting in a 40% increase in client portfolio value and a 60% growth in assets under management. • Negotiated pricing of credit facilities and time deposits with customers for management approval resulting in a 50% increase in the branch’s assets.• Evaluated credit facility proposals, incorporating credit analysis and credit risk of customers decreased nonperforming loans by 40%.• Monitored existing borrowing and ensured payment is consistent with the borrowing contract which reduced default of loans by 30%.• Analyzed financial data on new and existing loans, including data from credit bureau reports, tax returns, and financial statements.• Performed customer diligence and KYC analysis, on new bank account requests and provided solutions to client’s needs in a timely and efficient manner. • Led marketing awareness campaigns which increased the customer base by 50%. Show less

• 

  Petroleum Commission

  Oct 2016 - now

  • Led the review of financial and cost statements of IOCs to ascertain compliance with the laws of Ghana and control costs this enhanced project cost efficiency by 10%. • Undertook economic analysis of new investment decisions of existing fields with respect to PoDs, changes in fiscal terms, mergers, and acquisitions, this led to a reduction of project cost by 20%. • Evaluated potential investments (new block) through due diligence, financial modeling, and review of investment proposals this increased the granting of new oil licenses to competent companies by 20%. • Preparing and presenting quarterly project updates of the current oil and gas projects to key stakeholders which culminated in reduced public agitation by 40%. • Represented the Petroleum Commission on the National Budget Committee and improved the forecasted petroleum revenue by 50%. • Monitored of the collection petroleum revenue and improved the collection rate by 70%• Led a 10-member committee to review annual work programs and budgets of all oil and gas operators and provide recommendations for approval this culminated in a 10% reduction in project cost.• Reviewed Ghana's Fiscal Regime by benchmarking it against peers and recommended appropriate management changes, and the Minister of Energy to improve the attractiveness of our basin by 30% when ranked among peers. • Supported the decommissioning guidelines Committee with economic and financial analysis to ensure the development of world-class decommissioning guidelines. • Coordinated with 8 departments and collated input for half-yearly and annual reports on resource exploitation and production activities from respective departments and provided timely reports to external stakeholders.• Drafted speaking notes, speeches, and advisory papers for top management and the Minister. Show less • Building and maintaining detailed financial models for evaluating Oil and gas projects at the Plan of Development review phase; and production phase.• Collating a high-level dashboard for managing complex technical and fiscal data into clear and succinct information useful for decision-making.• Presenting results of economic valuations to management and members of the resource management team with recommendations and investment proposals based on a clear and detailed list of assumptions.• Formulated 5 revenue forecasts from 2016 to 2018 for the National Budget and performed mid-year and annual reviews of budgetary projections this increased revenue collection by 80%. • Audited the Petroleum Costs of Oil Companies this led to the government saving US$300 million in taxes. • Produced customized research on relevant economic issues.• Assisted the Government Negotiation Team with techno-economic support during new oil block applications to enhance the government’s share of revenue. • Conducting analysis and comparison of Ghana's fiscal system with other fiscal systems and conducted Show less

  • Economics and Financial Evaluation Officer

    Jan 2019 - now

  • Petroleum Economic and Financial Analyst

    Oct 2016 - Dec 2018