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Sarah Glatz

Sarah Glatz

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location of Sarah GlatzNewton, New Hampshire, United States

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  • Timeline

  • About me

    ESM/ITSM Process Analyst Highly effective, autodidactic leader, trainer, PMP with interest in data analysis, IT process, and the intersection of technology, teaching, and learning. Fluent English/Conversational Spanish

  • Education

    • University of Maine

      2014 - 2018
      Certificate of Advanced Study Educational Technology Leadership

    • University of Southern Maine

      2010 - 2013
      Masters Teaching and Learning 3.955

    • University of Southern Maine

      2001 - 2005
      B.A.S. Applied Technical Leadership 3.88

      Activities and Societies: Phi Kappa Phi International Honor Society

    • Central Maine Community College

      1989 - 1992
      Associate's degree Architectural and Civil Engineering Technology 3.717

      Activities and Societies: Phi Theta Kappa Honor Society

    • University of Maine

      2019 - 2021
      Graduate Certificate Information Systems

    • University of New Hampshire

      2023 - 2024
      Graduate Certificate Data Analytics

    • University of Maine

      2019 - 2021
      Graduate Certificate Information System

      Formal Foundations of Information Systems(SQL), data structures, Information Systems Programming (Python) , Human Computer Interaction, Information Systems Law, Design of Information Systems

  • Experience

    • Hannaford Bros. Co.

      Apr 1996 - Jul 2010

      Hired, developed, supervised, and supported the Support Center Team. Initiated and maintained communicationwith all areas of the business to facilitate timely resolution of all incidents. Encouraged and supported associatesin a fast-paced, often stressful call center environment. Negotiated viable service level agreements with technicalteams and vendors in the best interest of the retail stores we supported. Instituted and effective knowledgebase to ensure consistency, retention and availability of knowledge. Show less

      • Team Leader Production Services

        May 2006 - Jul 2010

      • Team Leader - Support Center

        Apr 2001 - May 2006

      • Lead Specialist - Support Center

        Apr 2000 - Apr 2001

      • Support Specialist

        Apr 1999 - Apr 2000

      • Computer Operator

        Apr 1996 - Apr 1999

    • MSAD 6, University of Southern Maine, South Portland High School, & Lyman Moore Middle School

      Sept 2010 - Feb 2012
      Student, Student Teacher & Long Term Substitute Math Teacher

      Taught mathematics to students with a wide range of abilities and backgrounds. Developed differentiated lessonplans for five classes per day. Collaborated with faculty team members, math team members and special educationteachers. Balanced individual needs of students, student groups, parents, the school, and the district.Worked individually with students as needed or requested.

    • RSU 57

      Sept 2012 - Aug 2014
      Technology Integration Specialist

    • Memorial Middle School

      Aug 2014 - Jan 2022
      Technology Integrator

      Support teachers and staff in effective educational use of technology. Teacher - 7th Grade Computer Science, 8th Grade Digital Media. Technical support lead for the building.

    • SAU16

      Aug 2021 - Jul 2022
      Technology Coordinator

    • University of New Hampshire

      Jun 2022 - now
      ITSM Process Analyst

  • Licenses & Certifications