Preeti D.

Experience

• 

  Ideal Computer Job Training Institute

  Jan 2009 - May 2013

  Computer Basics Trainer
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  Atcis Technology

  May 2013 - Jun 2014

  Customer Care Executive
• 

  3D TitanLab

  Oct 2014 - Jan 2015

  Customer Care Executive
• 

  Sastasundar.com

  Apr 2015 - Nov 2017

  • Customer Service Supervisor

    Sept 2016 - Nov 2017

  • Customer Service Associate

    Apr 2015 - Sept 2016
• 

  CLIRNet

  Jan 2019 - Nov 2022

  • Strategic Leadership: Directed the planning, development, and execution of digital Continuing Medical Education (CME) programs, ensuring alignment with organizational goals and compliance with accreditation standards.• Program Development: Oversaw the creation and delivery of high-quality digital CME content to meet the learning needs of healthcare professionals.• Technology Integration: Implemented and managed digital platforms and tools to enhance the delivery and seamless user experience.• Team Leadership: Led a multidisciplinary team, providing guidance and support to drive performance and foster a culture of innovation and CI. • Stakeholder Engagement: Engaged with key stakeholders, including healthcare providers, industry partners, and accrediting bodies, to build strong relationships and ensure program relevance and impact.• Performance Metrics: Established and monitored key performance indicators (KPIs) to evaluate the effectiveness of digital CME initiatives.• Budget Management: Developed and managed the digital CME budget, ensuring efficient allocation of resources and cost-effective program delivery.• Compliance and Accreditation: Ensured all digital CME activities complied with accreditation requirements, industry standards, and regulatory guidelines.• Outreach: Developed strategies to promote digital CME programs, increasing participation & engagement among healthcare professionals.• Continuous Improvement: Identified opportunities for innovation and improvement in digital CME delivery, leveraging feedback and emerging technologies to enhance educational outcomes. Show less • Team lead – wider Engagement and execution team.• Onboard new vendors.• Responsible for budget planning, Reporting & auditing for Quality assurance.• Managed stakeholders for project delivery and flawless execution within SLA.• Managed Change and requirements of different pharma companies.• Research market to identify suitable topics for Session Moderation.• Communicated with Doctors for performing knowledge sessions.• Analyzed the participation of different knowledge sessions.• Lead Webinar and live session streaming on different online platforms. Show less

  • Senior Team Manager

    Jan 2021 - Nov 2022

  • Team Manager

    Jan 2021 - Dec 2021

  • Team Lead

    Jan 2020 - Dec 2020

  • Customer Engagement Specialist

    Jan 2019 - Dec 2019
• 

  IJCP Group

  Dec 2022 - now

  Senior Service Manager

  • Strategic Leadership: Direct and oversee the execution of service delivery operations, ensuring alignment with organizational goals and customer expectations.• Operational Excellence: Develop and implement robust service delivery frameworks, optimizing processes to enhance efficiency, quality, and CSat.• Team Leadership: Manage and mentor a diverse team of service professionals, fostering a high-performance culture and promoting professional growth.• Client Engagement: Cultivate strong relationships with key clients, acting as a trusted advisor to address their needs and drive long-term loyalty.• Performance Management: Establish and monitor key performance indicators (KPIs) to assess service effectiveness, conducting reviews and implementing corrective actions as needed.• Project Oversight: Led complex service projects from inception to completion, ensuring adherence to timelines, budgets, and quality standards.• Process Innovation: Identifying and spearhead initiatives for continuous improvement, leveraging technology to streamline operations & costs.• Risk Management: Proactively identify potential risks and develop mitigation strategies to ensure uninterrupted service delivery. • Budget Management: Prepare and manage service execution budgets, ensuring cost control and maximizing resource utilization.• Stakeholder Collaboration: Collaboration with internal and external stakeholders to align service strategies with business objectives.• Compliance and Safety: Ensured all service activities complied with relevant regulations, industry standards, and safety protocols. Show less