Lavinia Kennedy

Experience

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  Ingredion Incorporated

  May 1998 - Dec 2004

  Sr. Business Systems Analyst

  Responsible for the management, development, and implementation of new corporate websites and integration with back-end systems. Lead developer of major database-driven websites and content management systems.• Developed the company’s first e-commerce website that fully integrated with SAP R/3 back-end system. Website generated $1M in sales within the first two years. • Re-engineered $150M dollar business process that improved the procurement and delivery of raw materials for a specialty business division (Agribusiness Division) within National Starch. Show less

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  Sprint

  Dec 2004 - Jun 2010

  IT Manager, Service Delivery

  Oversaw the successful execution of the Sprint – Nextel merger of LNP systems and applications. Designed and executed the Systems Integration approach with Amdocs billing platforms and industry clearinghouses.• Developed and implemented integration plans for merging Sprint and Nextel’s number portability and customer care systems resulting in planned synergies of over $6M.• Managed a $50M yearly budget that included vendor contracts and regulatory projects. • Led a team of 30 employees with responsibility for IT development, testing, vendor management, and production support for nine mission critical numbering and billing systems. Show less

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  Neustar, Inc.

  Jun 2010 - Jun 2018

  Director, Product Management and Industry Relations

  Responsible for driving product roadmap and execution for Neustar’s largest business unit, a cloud-based registry for telephone call and text routing information servicing the communications industry.• Evolved platform by driving customer adoption of new product features to assist communications companies in technology transitions.• Accelerated revenues from $300M to $500M, achieved YoY growth, developed go-to-market plans, and drove customer innovation.• Established formidable relationships with Tier 1 and Tier 2 communications companies to accelerate revenue growth. Provided dedicated support to top 20 customers (focused on AT&T, Verizon, Charter, Comcast, Sprint, T-Mobile, CenturyLink, Bandwidth, and Vonage).• Built and led a team of directors, managers, and analysts responsible for engineering, operations, sales support, requirements.• Served as the company technical representative for communications industry policy groups: FCC NANC, ATIS, NAPM LLC, and LNPA WG. Show less

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  Transaction Network Services

  Jun 2018 - Nov 2021

  Director of Product Management

  Responsible for leading the Identity and Protection product suite at TNS, including Call Guardian®, an industry-leading robocall detection solution that uses cross carrier real-time call events and crowd-sourced data to allow operators to differentiate legitimate users of communications services from abusive, fraudulent, and unlawful users. Clients include Verizon, T-Mobile/Sprint, AT&T, US Cellular, C-Spire, Charter, Comcast, Twilio.• Led product development and growth for the Call Guardian product deployed at 4 of the top 6 US Wireless Communications providers (Verizon, T-Mobile/Sprint, US Cellular, and C-Spire) and top Wireline providers (Charter, Comcast).• Managed the data science team and successfully implemented a new machine learning algorithm, improved capture rates for unwanted/illegal calls as well as false positive rates.• Successfully launched a fully managed end-to-end call authentication solution (The Call Guardian Authentication Hub) that combines powerful data analytics and the STIR/SHAKEN authentication framework. Added over a hundred operators on the platform within two years of launch.• Speaking engagements (FCC Robocall Summit Panel on Consumer Experience, ATIS, FCBA, INCOMPASS, CCA, PACE ACX) Show less

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  Microsoft

  Nov 2021 - now

  Principal Product Manager

  At Microsoft I support products that are part of the Azure for Operators portfolio of cloud-based solutions that enable operators to drive innovation and efficiency in their network. One of my key strengths is my ability to thrive amidst uncertainty and develop solid product strategies even in tough situations. I have a natural curiosity for new technologies, and I can quickly understand market trends and customer needs. Responsible for driving product roadmap and customer adoption for Azure Communications Gateway (ACG), an Azure-native service that allows operators to connect fixed & mobile networks with Microsoft Teams. • Accelerate new enterprise product introduction by providing a fully managed, cloud-based gateway to facilitate interconnection between an operator's network and Microsoft Teams (Teams Phone Mobile, Operator Connect, and Direct Routing)• Simplify interworking with Microsoft Teams by managing a single interface from operator to Teams• Increase customer success by keeping pace with Teams innovation• Streamline onboarding to Teams Operator Connect and Teams Phone MobileResponsible for driving early customer adoption for Azure Operator Call Protection (AOCP), currently in Private Preview. AOCP is pioneering the use of Generative AI in Azure for Operators (for B2B and B2C use cases) and it is leveraging ACG as a platform for voice innovation. Show less