Vijay Naikode

Web-Designer

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India

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Timeline
About me
Senior Lead - Center of Excellence and Business Support
Education
- Insurance Institute of India
  2013 - 2014
  Licentiate Insurance
- St. Xavier's High School, Powai
  1989 - 1999
- University of Mumbai
  1983 - 2000
- 청강아카데미학원
  -
  Diploma Web Designing
  Successfully certified for the following:7 Habits of Highly Effective People' workshop by Stephen Covey'Effective Customer Service' workshop conducted by Mr. Prakash Rohera'Customer Experience Management' conference organized by Inconnectiva15 Day Auto Estimation and Surveying workshop at the Telco factory, Pune. - Tata-AIG
- University of Mumbai
  -
  Bachelors Commerce
Experience
- M/S Neosoft Pvt. Ltd
  Jan 2000 - Jan 2001
  Web-Designer
- Dialogue Training Centre
  Jun 2001 - Jan 2002
  Officer – Telesales
- TATA - AIG Insurance Co. Ltd
  Feb 2002 - Apr 2004
  Customer Service Officer - Executive
- TATA - AIG General Insurance Co. Ltd
  May 2004 - Apr 2010
  - Manager - Process Delivery and Quality
    May 2009 - Apr 2010
  - Manager – D2C Operations & Customer Services
    May 2008 - Apr 2009
  - Asst. Manager - Complaints Resolution Unit
    Dec 2007 - Apr 2008
  - Asst. Manager - Distribution Support
    May 2006 - Nov 2007
  - Supervisor - Inbound Customer Services & Claims
    May 2004 - Apr 2006
- Tata-AIG General Isurance Co. Ltd
  May 2010 - Jul 2012
  Senior Manager - Strategic Projects
- HDFC ERGO General Insurance
  Aug 2012 - Oct 2018
  AVP - Busines Process Reengineering
- Future Generali India Insurance Company Limited
  Nov 2018 - Oct 2020
  AVP - Customer Services & Operations
- HDFC Life
  Nov 2020 - Aug 2021
  AVP - Service Recovery
- Bajaj Finserv
  Sept 2021 - now
  Center of Excellence | Business Technology Support
Licenses & Certifications
- Forrester CX Pro (CX-I)
  Forrester
  Feb 2020