Susan Schneider

Experience

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  Legent Corp. (now Computer Associates)

  Feb 1988 - Feb 1991

  Senior Instructional Designer/Instructor w/Expertise in Corporate Training

  Designed, developed, and taught classes on system software, financial, and inventory and assets management applications for mainframe and microcomputer environments. Planned and organized courseware and training schedules.

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  PC Directions, Inc

  Nov 1990 - Nov 1991

  President, Owner w/Expertise in Corporate Training

  Established a training business focusing on providing technical training on local area networks (LANs), mainframe and LAN-based assets management, word processing, desk-top publishing and MS Windows to government agencies and private corporations.

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  Tisoft, Inc

  Nov 1991 - Nov 1994

  Training Manager w/Expertise in Program Management & Customer Relations

  Managed all aspects of a training department for a government contract with the Dept. of Justice. Duties included managing a staff of ten, recruiting, forecasting training requirements, monitoring billing for the department, ensuring contractual obligations were met on all contracts, performing performance evaluations, and evaluating and approving salary increases.

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  Learning Tree International

  Nov 1994 - Aug 1995

  Instructor Relations Manager w/Expertise in Developing & Implementing In

  Responsible for managing a support staff of seven and an instructor pool of 200, forecasting instructor needs, recruiting and evaluating technical instructor candidates, and reviewing and allocating instructor fees and expenses.

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  ESI International

  Aug 1995 - Nov 1995

  Instructor Relations Manager w/Expertise in Developing & Implementing Instructor Certification Prgms

  Responsible for scheduling instructors for over 2,000 classes per year, establishing and implementing an instructor recruiting process, hiring and managing a support staff, and writing instructor and course author policies and procedures.

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  Intersolv (now Serena Software)

  Nov 1995 - Apr 1998

  Director of Training w/Expertise in Corporate Training, Business Development, Customer Relations

  Senior management position for a software vendor. Created a revenue producing Corporate University. Responsible for building and managing worldwide technical training programs.

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  Baan Institute

  Apr 1998 - Dec 1999

  General Manager, Vice President w/Expertise in International Training Program Development & Analysis

  General Manager, Vice President, Baan Institute, April, 1998 – December, 1999Senior management position for an enterprise resource planning start-up-training venture. In a nine-month period, revenues of $1M were attained. Responsible for all aspects of creating, establishing, and implementing a training organization in Amersfoort, The Netherlands. Created and executed a business plan that incorporated the following:• Defined staffing needs and hired a team• Determined and implemented marketing and sales plans • Defined training programs • Managed a residential school house training program that spanned 12 weeks Show less

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  Merant Corp. (now Serena Software)

  Jan 2000 - Dec 2001

  Director Training w/Expertise in Program Development, Analysis, Program Solutions

  Asked to return to former duties as Director of Merant University. Accomplishments included:Incorporated distance learning and web training as part of total training solutionIncreased profitability Re-instituted certification programsDeveloped new metrics for executive reporting purposesExpanded training offering to include needs analysis, alternative training solutions, learning management, and hosting training solutions to new and existing customers

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  SAIC

  Dec 2001 - Oct 2003

  Senior Emergency Management Specialist w/Expertise in Training, Cross-Functional, Program Dev.

  Assigned to work for the Office of Emergency Management Department of the Department of Energy. Analyzed and developed a strategic business plan for the Radiological Emergency Response GroupDeveloped tactical and operational plans to meet goals of the strategic planMentored team leaders to facilitate execution of business plansActed as training liaison between the Office of Emergency Response and state and local emergency response organizations

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  Unitech (bought by Lockheed Martin)

  Jan 2003 - Jan 2007

  Director Field Office w/Expertise in Training, Business Development, Client & Vendor Relations

  Developed relationships with strategic customers and partners, leading teams from multiple companies.• Managed several large contracts, some of which were classified.• Assembled key team and successfully analyzed and developed a blended learning solution to train a large number of people in a short timeframe as declared by Congress. • Relocated to Albuquerque, New Mexico to head-up their field office with a staff of 50 (some at the customer site and some in the office).• Developed relationships with strategic customers and partners, leading teams from multiple companies to bid on government contracts• Program Director for the DOE/NNSA’s Emergency Operations Academy (EOTA). Received excellent customer satisfaction ratings. Show less

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  Time Solutions Corp (now Chenega Corp.)

  Apr 2007 - Jan 2011

  EVP w/Expertise in Training, Organizational Development, Employee & Customer Relations

  Overall management of company to ensure customer satisfaction and profitability. • Improved profitability of company by 10% over a year.• Researched government request for proposals and determined which opportunities to pursue.• Reviewed customer requirements, performed gap analysis, developed strategy and identified partners to form high performance teams.• Managed staff of 25 people (both onsite and offsite).• Improved business and workflow processes.

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  Oak Ridge Assoicated Universities

  Jan 2011 - Nov 2012

  Senior Operations Planner w/Expertise in Training, Analysis, Operations, Program Development

  Provided senior level support to the Department of Energy’s (DOE) National Nuclear Security Administration’s (NNSA) Office of Emergency Operations.• Wrote the strategic plan for the Office of Emergency Operations ensuring its plan coincided with the DOE and NNSA Strategic Plans.• Developed business plans for five of the programs within the Office of Emergency Operations.• Program and project management for several classified programs.

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  Innovative Technology Partnership, LLC

  Nov 2012 - May 2015

  Technical Training Advisor w/Expertise in Analysis, Strategic Planning, Cross-Functional Leadership

  Technical Training Liaison Revamped training academy to utilize a structured system approach to developing training which included analyzing, designing, development, implementation, and evaluation (ADDIE).• Marketed the new process within DOE and other government agencies.• Liaison between all levels of government to ensure consistency in emergency response training across agencies. • Chairman of Consequence Management Interagency Training Working Group which consisted on training representation from the Environmental Protection Agency, the Department of Homeland Security, The Department of Defense, and other agencies. Show less

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  Leaders in Training, Program Development & Process Improvement

  Jan 2014 - Feb 2016

  Founder | CLO VP Director Training

  Attending Networking Events Researching Industry LeadersTracking Industry TrendsParticipating in Industry Discussions

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  Cardinal Health

  Sept 2015 - Feb 2016

  Project Manager
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  JPMorgan Chase & Co.

  Feb 2016 - now

  • Vice President

    Feb 2016 - now

  • Learning and Development Specialist

    Feb 2016 - now