Ashish Kumar

Experience

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  Monarch Softel Technologies (India) Pvt. Ltd.

  Aug 2011 - Jan 2018

  Project Coordinator

  During my tenure at Monarch Softel Technologies, I progressed from a Business Development Executive to Manager IT & Marketing, and finally to Project Coordinator. I conducted thorough project requirement analysis, created comprehensive project plans, and ensured timely project implementation while effectively managing project financials and scope changes.I prepared and delivered all necessary project reports, statement of work (SOW), service level agreement (SLA), and invoices related to the services delivered. I built and maintained service assets, monitored project execution, and managed cloud services for the organization to ensure timely and on-budget project delivery. I implemented agile methodology in project delivery and practiced IT Service Management (ITSM) in business processes for service delivery and quality assurance.I provided strategic and tactical recommendations for technology-related issues, actively participated in problem identification and resolution, and improved delivery efficiency and client satisfaction. I ensured timely redressal of customer complaints within specified timeframes, maintained cordial relationships with customers, and followed agreed SLAs to achieve high client satisfaction and CSAT scores. I organized and coordinated weekly progress review meetings with project team members, removed impediments, facilitated delivery through collaboration, discussion, and decision-making, and used interpersonal and leadership skills to motivate team members and boost their performance. Show less

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  DXC Technology

  Mar 2018 - now

  Project Manager

  At DXC Technologies, I have successfully managed the Data Center Transformation Program, consolidating 4 data centers into 2 and migrating over 20,000 servers with applications for a US client. My responsibilities included planning, scheduling, risk management, resource management, communications management, change management, and release management for two waves with 40 applications. I conducted client-facing interactions with US-based Application Owners and Portfolio/Tower Leads, regularly identifying and assessing risks with team members. I successfully completed over 20 migration projects ranging from medium to high complexity, including transition and transformation projects for the EMEA and AMS regions. One of my notable achievements was implementing an SDWAN network on Azure, improving network connectivity and application performance by 40%.I managed an internal project for cost reduction in data center facilities, resulting in 40% cost savings and credited back approximately $70K revenue through hardware resale. I utilized agile methodology in datacenter migration projects to efficiently manage internal resources and deliver projects on time. My role also involved engaging and collaborating with cross-functional stakeholders and sponsors, preparing various reports, and actively participating in identifying and mitigating risks and issues. Show less