Carla Veronica Rivera

Experience

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  SMG World - Colisuem Jose Miguel Agrelot

  Nov 2007 - Jul 2010

  Ticket Sales Assistant

  - Handled ticket sales and distribution of window, online, telephone and reserved ticket orders- Worked under pressure while selecting the best ticket choice to customers in an organized fashion - Communicated with Fan Club Members of events to offer and sell reserved seating- Communicated with the event producer to handle and print VIP ticket order requests- Enumerated and organized seats and did final run-through to verify seats matched with tickets sold- Analyzed and handled events seats restructuring to relocate customers logistically- Directed customer issues with the event & resolved the matter quickly to ensure client satisfaction- Balanced other employee’s registers and deposited daily final ticket sales Show less

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  SMG World - Coliseum Jose Miguel Agrelot

  Jul 2010 - Apr 2012

  Cash Handling & Vault Supervisor

  Supervised and Managed the Food & Beverage Accounting Department for Savor...SMG Catering- Interviewed, selected and trained a group of tellers to run a new accounting department- Prepared employee schedule, filed events documentation and keep office material organized- Analyzed budget needed to run concessions for each event in the venue- Managed currency being used and transported in the venue- Supervised and handled the balancing process of each concession sales - Balanced the department tellers and reported final sales at the end of every event- Audit inventory and entered its data to accomplish assigned deadline- Invoiced and reported backstage and VIP catering services Show less

• 

  Amscot Financial

  Jun 2013 - now

  Co-Branch Manager

  - Collaborate with Branch Manager to ensure effective supervision and administration- Assist Branch and District Manager with daily growth reports, current income and prior day audits- Make internal business decisions to ensure company policies and procedures- Be proactive in providing solutions to maintain customer satisfaction- Help with revenue growth by driving in potential customers when assisting in all inquiries of products and services- Communicate and follow up with customers for appointments and payment requirements - Review and input customers financial data, stability and income to forecast loan servicing - Audit and revise loan contracts where executed properly to ensure compliance with laws Show less