Deb Pender

Experience

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  Miracle-Ear, Inc.

  Jan 1991 - Jan 1999

  Selected by President to lead customer relations function based on past knowledge of customer base and business expertise. Created successful business strategy, restructured operations department into successful teams, realizing an environment which promoted high performance, creativity, teamwork and a greater receptivity to change.Performance Statement:"Deb's department made significant contributions and performed in an extraordinary fashion during the most tense period in history regarding customer relationships. Her ability to motivate, manage and lead her team through seven-day work weeks, long hours and immense levels of stress caused by delayed orders, was exceptional. Deb's leadership, flexibility, planning and constant communications kept the ship on course and her people fulfilling their mission." Bob Stannard - President.... Show less Led the overall human resources strategy; maximized human capital, delivered business solutions, which resulted in achieving measurable results. Performance Statements:"Deb is one of the corporations off balance sheet assets. Her performance can be described as excellent. A great deal of effort has been placed on planning for a new environment for employees. She has made significant contributions in the planning phase as well as taking action to implement change. She did an outstanding job for me and the employees of the company."Eric Estegren - President & CEO .... Show less

  • Director, Customer Relations | Strategic Planning | Re-Engineered Operations | Metrics

    Jan 1995 - Jan 1999

  • Director, HR | Strategic Planning | Change Leadership | Talent Acquisition/Managment

    Jan 1991 - Jan 1995
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  Amplifon (acquired Miracle-Ear, Inc.)

  Jan 1999 - Jan 2000

  VP HR | Strategic Leadership | Talent Management | Employee Relations | Rewards & Retention

  Led the overall strategic direction and alignment of the human resources programs and function; drove organizational improvements, maximized human capital performance, which resulted in productive work environments.Performance Statements:"In Deb's first five months in her new role as V.P, Human Resources, she was instrumental in developing human resource strategies to deal with the casualties caused by the immense implementation of the New Business System, to ensure a positive professional transition for all employees of Miracle-Ear to Amplifon, and strategically fill open staff level holes in the organization during a time when outside recruiting of talent was all but impossible."Bob Stannard - President.... Show less

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  HomeServices of America

  Jan 2001 - Jan 2005

  VP HR | Strategic Leadership | HR M&A Integration | Organizational Development | Total Rewards

  Created and led human resources strategy and vision for corporate/subsidiary programs, including implementation of 'best practices,' which resulted in successfully driving organizational transformation, change management, human capital development, performance and productive work environments.Performance Statements:"Deb has proven to be a solid leader and has built a strong HR Team. She has exceeded her goals.""Deb is doing an outstanding job, she is well respected by others and operates at a high level of integrity. Deb has met or exceeded her goals." Ron Peltier - President & CEO .... Show less

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  Edina Realty

  Jan 2001 - Jan 2005

  VP HR | Strategic Leadership | Organizational Development | Employee Relations | Total Rewards

  Created and led human resources strategy and vision for Edina Realty's (the largest residential real estate firm in the Midwest, a subsidiary of HomeServices of America, Inc., a Berkshire Hathaway affiliate) programs, including implementation of 'best practices,' which resulted in successfully driving organizational transformation, change management, human capital development, performance and productive work environments.*Served in dual role as Human Resources Executive for both HomeServices of America, Inc. and Edina Realty Home Services. Show less

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  GN ReSound US

  Jan 2006 - Jan 2009

  Director, HR | Strategic Planning | Organizational Development | Employee Engagement/Relations

  Led the overall strategic direction and alignment of the Human Resources function of ReSound US and Interton businesses. Senior member of GN ReSound's Global HR group and Shared Services HR team that partnered with North American operations.Performance Statement:"A highlight of Deb's personal performance appraisals was, that she had the highest rating on 'execution' in the local company." Bjorn Christ, President, ReSound US ....

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  Allianz Life

  Jan 2009 - Jan 2010

  HR Leader | Business Partner

  Strategic business partner to senior management, consulting on all areas of human resources. Partnered with Human Resources leadership to drive strategic plans and support the execution of these plans, programs and initiatives throughout the Corporate and field organizations/business units. Act as a liaison between functional human resources areas and business units to direct human resources and business initiatives. Field Organizations feedback:"Wanted to let you know the absolutely positive impact that Deb (and two named colleagues) made at PBS this week. The collaboration, sharing of valuable ideas/information and teamwork was noted as some of the best we've experienced and it was very appreciated. The immediate follow-up on multiple action items by each member of their team was equally great. We have already acted on several suggestions and have initiated others as well by involving PBS management and employee advisory council. Please pass my appreciation on to others who would benefit from this feedback."Pat Seelye - President - Personalized Brokerage Services, LLC"Deb, we appreciate and I really appreciate all that your doing for us. Your level of service and professionalism is the highest we've experienced." Mike Cataldo - President - Roster Financial Show less

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  Refining Top Talent

  Jan 2011 - now

  Principal | Career Coach | Team Strategist | HR Consultant | OD

  'Refining Top Business Talent,' provides executive/leadership coaching, team strategy, career guidance and transition coaching, organizational development and human resources consulting services.SELECT ASSIGNMENTS/ACCOMPLISHMENTS:* Facilitate successful quarterly career transition "kick-off" sessions "What Got You Here, Won't Get You There,' for clients of one of the leading 'Talent Management' companies in the Twin Cities.* Partnered in developing and facilitating penetrating team strategy/leadership development and annual strategic planning sessions; resulted in each organization successfully developing and utilizing a 'living working document' (shared vision, strategies and goals) where each member of the management team was a critical part of the process.* Partnered with company owners to successfully source, interview, hire and design executive compensation package for their new COO (Chief Operating Officer) position. SELECT COMPANIES:*Career Partners International (CPI) *Financial Planners Association of Minnesota (FPA-MN)*Twin Cities Orthopedics*South Metro Human Services *The Gold Guys Show less

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  Human Resource Professionals of Minnesota (HRP-MN)

  Jan 2011 - Jan 2013

  Executive Board Member | VP Membership Services | Program Chair

  Led and guided the activities of the following committees: Programming (conferences and monthly luncheons), Compensation & Benefits and HRCI Certification.

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  Fortune Bay Resort Casino

  Jan 2014 - Jan 2015

  Director, Human Resources

  Responsible for the overall design, development and implementation of the human resources strategies and initiatives that contribute to the success of the Bois Forte Development Corporation and Fortune Bay Resort Casino. Provided effective leadership to the Bois Forte Development Corporation and Reservation Tribal Council, including strategic planning, organizational design and structure and human resources metrics.