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Graham Howe., MBA

Graham Howe., MBA

Customer Service Technician

Followers of Graham Howe., MBA534 followers
location of Graham Howe., MBAIndianapolis, Indiana, United States

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  • Timeline

  • About me

    Director of IT Operations & Service @ Indianapolis Colts | MBA, ITMLP

  • Education

    • Southern New Hampshire University

      2014 - 2019
      Master of Business Administration (M.B.A.) International Sports Management 3.49

    • Western New England University

      -
      Bachelor of Business Administration - BBA Sports Management

    • Western New England University

      2006 - 2010
      Bachelor's degree Sports Management

  • Experience

    • EMC

      Apr 2011 - Aug 2012
      Customer Service Technician

      Provided customer service to a global big data company. Was the first line of customer service for the company. Created service requests and directed customers to the right department.

    • US Marine Corps

      Nov 2012 - Sept 2016
      Data Network Administrator

      Maintaining network connectivity; Active Directory Users and Computers; Public Key Infrastructure; Exchange Server; Backups of servers; Sharedrive access and Maintenance; Creating laptop images; Providing network security; Virtualization; Integration

    • Business Complete Solutions

      Sept 2016 - Aug 2017
      Field Service Engineer

    • WestAir Gases & Equipment

      Aug 2017 - Jun 2021

      • Infrastructure Manager

        Apr 2019 - Jun 2021

      • IT Support Engineer

        Aug 2017 - Apr 2019

    • Indianapolis Colts

      Jun 2021 - now

      • Director of IT Operations and Service

        Oct 2024 - now

      • Information Technology Services Manager

        Jun 2023 - Sept 2024

      • Senior Information Technology Analyst

        May 2022 - Jun 2023

      • Information Technology Analyst

        Jun 2021 - Jun 2022

  • Licenses & Certifications

    • Microsoft Server for Marine Corps

    • IT Information Library Foundations Certification (ITIL)

      PeopleCert
      Dec 2021

    • IT Management and Leadership Professional (ITMLP)

      ITML Institute
      Oct 2024
      View certificate certificate

  • Volunteer Experience

    • Equipment team

      Issued by CrossFit, Inc. on Mar 2016
      CrossFit, Inc.Associated with Graham Howe., MBA

    • Athlete Supervisor

      Issued by The Dew Tour on Jun 2010
      The Dew TourAssociated with Graham Howe., MBA