AbdAlaziz Yasser

Experience

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  Online

  May 2019 - now

  Freelance Graphic Designer
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  Vodafone

  Mar 2021 - now

  • Provide Vodafone Egypt Data customers with all required information related to the company products and services to delight them with a superior customer service. • Act as a first line/2nd line technical support to All Premium/ Platinum/complex products Gated community and FTTH) Calls & Service requests Applying FCR concept for all customers inquires and deliver superior experience to our Prime customers. • Prioritizing and achieving multiple tasks, establishing, and meeting deadlines• Handle escalated calls to outcome maximum customers' satisfaction.• Respond and solve Vodafone Data Egypt customer inquiries regarding data Service and provide an end -to-end Handle VIP and Premium mailboxes & WhatsApp if any case received from customers whether its global or individual Ensure all service requests are handled within the SLA• Applicable directly coordinate with customers to assist them with any questions or issues arising from their use of Vodafone's Data and consumer solutions and hardware.Skills: Customer Service · Operations · Expert Advisor · Office 365 · Digital · Handling · Customer Support · Customer Satisfaction · Decision-Making · Team Leadership · Business Insights · Technical Support · Working Experience · User Experience (UX) · Research Skills · Reporting & Analysis · Service-Level Agreements (SLA) · English · Microsoft Office · Team Motivation · Customer Relations · User Research · Training · Event Planning · fcr · Business Requirements · User Requirements · Ticketing Systems · Investigation · Analytical Skills Show less

  • Data & Fixed Operations Sr. Advisor Customer Care

    Mar 2024 - now

  • Technical Support Specialist

    Mar 2021 - Mar 2024