Uppy Singh

Experience

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  CDACINDIA

  Oct 1992 - Oct 2000

  Design Engineer and Chief Project Investigator/ Manager

  • Manage Government funded and private funded projects• Coordinate among government representative, higher authorities, colleagues and other project participating institutes• Provide services to government representatives, top management, committees and working groups• Design, develop and run IT courses• Coordinate with different stakeholders to manage and get their projects developed • Organise conferences • Define KPIs for staff and get it approved from higher authorities• Prepare ,allocate budget, get approval and monitor its proper utilisation • Prepare risk plans and define their mitigation plans• Allocate staff and define their responsibilities• Performance review of staff and reward decision. • Monitor human resources and OHS&W policies and procedures Show less

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  Platinum EDU Ltd

  Oct 2000 - Jun 2001

  Team Leader

  • Design, develop and maintain e-learning website• Help different sub business units (SBUs) of the organisation to digitise their course materials, as per their requirements, and integrate those to the organisation’s web site.• Coordinate the services for five SBUs• Define KPIs for myself and staff and get it approved from higher authorities• Prepare risk plans and define their mitigation plans• Prepare, get approved and make sure the successful implementation of budget for technology division• Allocate staff and define their responsibilities• Provide services / direction required to staff and SBUs• Audio, Video capturing for live lectures and stream on internet for live classes or recorded lectures.• Monitor human resources and OHS&W policies and procedures Show less

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  System and Support Services

  Jul 2001 - Oct 2008

  Head Sales and Marketing

  • Installation of computers, peripherals, software of new computers• Troubleshoot and fix up the problems of computers, peripherals and software • Set targets for sale of new computers and service to existing customers • Prepare strategy to achieve these targets• Prepare marketing target and prepare strategy to achieve those• Define KPIs for myself and staff and get it approved from higher authorities• Prepare risk register and define their mitigation plans• Prepare, get approved and make sure the successful implementation of budget plan for sales and marketing• Allocate staff and define their responsibilities• Meet large users to understand their requirements and fulfil those under the company’s policies• Prepare and submit government and private tenders for large orders• Provide services / direction required to staff for excellent customer service• Coordinate the services for stakeholders, suppliers and management • Monitor human resources and OHS&W policies and procedures Show less

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  Australia Post

  Jan 2009 - May 2014

  Contractor

  Customer Service

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  Bilby CNC Pty Ltd

  Jun 2014 - Nov 2014

  Tech Support and Warranty Manager

  This company specialize in wide range of 3D Printers, Scanners and Routers. Main job profile is to - Provide technology/technical support to customers,- Look after maintenance of 3D Routers, printers and Scanners.- Do research work with new and existing products. - Provide product training to staff and customers ( universities, doctors, architectures etc.),- Look after warranty concerns of products.

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  Silverchain Group

  Jan 2015 - Dec 2022

  Resource Coordinator

  This Non-profit organisation is into health service and provides service to terminally ill people who wish to spend end days of their life with their family and stay at home.Work Responsibilities:• Strategy planning and implement to improve standard of service delivery• Liaise with external and internal stake holder to provide extraordinary customer service• Prepare monthly and quarterly report by maintaining database of service and pass it on to external and internal stakeholders • Applying business processes and constraints in day to day operations to provide flawless service delivery• Manage complex roster and leave for around 100 nurses and scheduling of service delivery episodes across thirteen different geographical locations of NSW. • Managed fleet of staff and Liaise with fleet company and staff to provide excellent and flawless service to clients across 13 different geographical location of NSW.• Manage IT infrastructure of NSW Silver Chain Palliative Service team and troubleshoot IT issues when require. Show less

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  AG Arora Family Pty Ltd

  Jul 2016 - now

  Business Owner/ Director

  A business mainly involved in importing house decoration items and supplying to retailers across Australia and Newzealand

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  The myHomecare Group Australia

  Dec 2022 - Sept 2023

  Scheduling Manager

  Facilitate and manage scheduling team of MyHomecare to make business operations smooth. Check and analyse financial and operations reposts to get maximum staff efficiency and productivity.

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  Silverchain Group

  Sept 2023 - now

  Business Services Manager

  Silverchain is a nationally present, not for profit organisation and are into healthcare industry to provide community service to chronic and critical care, Palliative care, HITH, TCP, CHSP and aged clients. As a business service manager, my role and responsibilities are to manage operations of all services of east coast region (NSW, QLD and Victoria), where we provide services to chronic and critical care, Palliative care, HITH, and TCP clients by sending our RNs, AINs, Doctors, Physio therapist and social workers to client’s home. Core responsibilities • Manage east coast resource and admin team to provide best support to internal and external stake holders.• Manage invoices for different purchase and hire inventories• Manage different resources, which are required to provide best care to clients. • Manage clinical and fleet inventory for the team• Prepare, present and reconcile reports with the department of ministry of health to ensure funding is correct and organisation meet targets.• Prepare and manage master roster for clinical and non-clinical staff for entire East Coast Silver Chain Services• Manage teams who are managing planned and unplanned leaves.• Prepare training plan for new starters and provide support to team to prepare work instructions for the new starters or any change in service operation to smooth task performance.• Educate / coach and provide orientation to new colleagues for effective use of resources to provide flawless service.• Provide day to day support by being a first point of contact to all external stake holders.• Plan and implement all changes happening due to east coast merger and to fulfil organisation’s policies and plans• Plan and implement, operations strategies to improve standard of service delivery to all clients.• Review and modify business processes in day-to-day operations to provide flawless service delivery• Managed IT infrastructure of NSW Silver Chain Palliative Service team Show less