Lindsay Kieffer, M.A.

Experience

• 

  Quality Food Centers

  Jun 2011 - Sept 2011

  Bakery Assistant Manager

  Managed departmental organization, employees and ordering product for Bakery. Trained new employees in the department to adhere to the correct opening and closing procedures.

• 

  Sullivan's Steakhouse

  Sept 2011 - Dec 2014

  I managed employee benefits and accounts payable while auditing, minimizing costs, and managing vendor communication. In addition to these administrative duties, I have developed new training materials for hostesses and servers, trained or advised other administrators in the company, and established or improved cost tracking methods. I also have experience mentoring or acting as a consultant to some members of our management team. Handled multiple tasks for customers at once while assisting in food production. Also led other servers in private party events by organizing and directing other servers in meal placement and event time management.

  • Administrator

    Jul 2013 - Dec 2014

  • Server

    Sept 2011 - Jul 2013
• 

  Ergometrics

  Nov 2014 - Sept 2015

  - Research public sector assessment center best practices- Review and assist proposal development- Assist consultants in item writing for promotional exams- Assist in job analysis for multiple ranks within department- Develop job analysis task and KSAO database for future departments - Develop efficient data analysis syntax using SPSS- Assist in updating and developing technical reports- Test scoring and analytical processes (data entry, verification, analysis, and reporting)- Prepare score reports and send to clients

  • Consulting Intern

    Jun 2015 - Sept 2015

  • Data Analyst Intern

    Nov 2014 - Jun 2015
• 

  Sur La Table

  Sept 2015 - Feb 2016

  Program Manager, Talent Management

  - Build training modules based on Federal and State laws using Articulate Storyline software - Manage food handler and food manager compliance - Manage relationships with departmental SME’s to develop training content - Wire frame training content to present to other departments

• 

  Amazon Web Services (AWS)

  Feb 2016 - Jan 2017

  Recruiting Coordinator - AWS
• 

  Amazon Web Services (AWS)

  Apr 2017 - Jun 2017

  Talent Acquisition Manager (Interim)
• 

  Amazon Web Services (AWS)

  Jan 2018 - Jul 2022

   Using consultative approach, led leadership planning meetings to align on 3 key reconfigurations of onboarding program to support 2000 new employees.  Managed strategic transition to full-time trainers to scale new employee programs, $2M in time savings opportunity; including developing the scope and hiring full-time trainers. Developed the strategy and influenced global business leaders, HRBPs, and 17 SMEs to determine programmatic goals and implement a global talent development and coaching program. Managed end-to-end execution of program and coached success of 11 full-time trainers, facilitating 403 sessions. Developed 360 feedback program to assess new employee progression and managed satisfaction survey results. Owned analytics, creating and tracking new KPIs, and conducted statistical analyses (using SPSS) to determine onboarding program effectiveness. Developed and facilitated 90-minute training session for nominated mentors and personally trained 141 mentors. Show less Program Strategy and Execution: Between 2019-2021, sole program manager owning onboarding program supporting 1000+ new employees in 2 years - Acted as primary program manager and instructional designer to manage end-to-end implementation of first new employee onboarding training leveraging webinars, Powerpoint, and supporting job-aid materials - Owned management, upload, tracking, and maintenance of all training materials in LMSStakeholder/Customer Collaboration: Led end-to-end strategy and delivery of L&D team’s first organizational needs analysis in partnership with VP/Directors/HRBP - Collaborated with central Amazon teams for best practices, developed 100+ question survey using Qualtrics, and managed strategy to collect 834 individual responses (67% response rate) - Owned analysis of needs assessment, developed actionable next steps based on resultsTraining Delivery: Delivered 11 new employee training sessions and primary instructor for employee orientation session, presenting to 400+ employees - Managed and coordinated onboarding training of 389 new employees in 2019; utilizing 91 volunteers to facilitate 507 training sessions- Partnered with business leaders and deployed new employee training program across APJC/EMEA regionsProgram Planning and Development: Utilizing Storyline Articulate and Camtasia, developed key onboarding training programs for recruiters, recruiting coordinators, and internship populations - Designed and deployed virtual/online (using Storyline Articulate) new employee curriculum in 2020 to support hyper-growth and scale of AWS teams - Partnered with central-Amazon L&D team to design an in-depth recruiting coordinator video-based training program using Storyline Articulate; which trained 884 coordinators with a satisfaction rating of 4.73/5. - Developed training feedback mechanisms and managed iteration cycles based on new employee training feedback Show less

  • Sr. Program Manager, Learning & Development

    Jan 2021 - Jul 2022

  • Program Manager, Learning & Development

    Jan 2018 - Jan 2021
• 

  Talents Acquired

  Nov 2022 - now

  Founder

  Talents Acquired provides exclusive coaching to recruiting managers who want recruiter training structure support to get their new recruiters closing candidates as fast as possible. Work with Talents Acquired to create a customized, in-house new recruiter training program; leveraging recruiting best practices, industry-wide recruiting metrics, and the most effective onboarding and training & development techniques (based on the unique ways recruiters prefer to learn).

• 

  Amazon

  Oct 2023 - now

  Sr. Learning & Development Program Manager