John Duncan, PMP, PMI-ACP, DASSM

Experience

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  US Air Force

  May 1980 - May 1986

  Programmer/Analyst

  Three years software development in communications support and classified status reporting systems, and three years developing software for the generation of 3D flight paths for instrument guided aircraft (joint DOD and FAA project).

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  Electronic Data Systems (EDS)

  May 1986 - May 1993

  Systems Analyst / Supervisor

  Various positions on the GM account, primarily in the engineering side of the house. Direct onsite support for product engineering for 3 years. Next as a team lead/supervisor in software development and tuning on a major (180 developers) corporate-wide project for 3 years (the largest corporate level software development project ever done by GM at the time). Lastly in software development on a Product Data Management (PDM) system for one year.

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  Fruit of the Loom

  May 1993 - Mar 1998

  Sr. Systems Analyst

  Development and implementation of an invoice matching system, and a vendor managed inventory system. Research into potential forecasting systems to implement. Worked on an Oracle Financials and Oracle Manufacturing implementation as well. Involved with APICS (then known as the American Production and Inventory Control Society, now known as the Association for Supply Chain Management) as a board member in the middle TN chapter. Developed a satellite chapter in the south-central KY region. Held a certification in production/planning and inventory management (CPIM) for several years. Show less

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  First Source Furniture Group

  Mar 1998 - Mar 1999

  Sr. Systems Analyst

  Implementation of Oracle Financials and Oracle Manufacturing during the consolidation of several mid-size office furniture companies.

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  Cracker Barrel

  Mar 1999 - now

  Led the implementation of new technologies on the restaurant side of the business: - A table management / waitlist system for the dining rooms - Upgrade from mag stripe to EMV (chip card) readers and their integration to the POS systemLed a cross-functional team to choose a new POS systemWorked on cross-functional teams as the I.T. lead to: - Change over to a new employee survey provider - Stand up a call center with 20 call repsLed a team to implement Office 365 and Microsoft Teams for the corporate officeActed as both the project manager and the product owner, and at times as business analyst and integration tester, while leading a cross-functional team to implement a new food cost systemLed the implementation of a new food cost system for Maple Street Biscuit companyLed the I.T. activities for migrating Legal and Supply Chain contracts/documents to DocusignLed the upgrade of the Property Management System at Cedar Valley Inn to the cloud versionCurrently leading the I.T. activities for Cracker Barrel developed integrations for the implementation of Workday Show less Led the implementation of the replenishment subsystem as my first project at Cracker Barrel. Over the next few years I led a variety of I.S. projects up to 10,000 manhours each, using the entire retail systems development team and additional contractors as required, primarily on large-scale upgrades (such as the in-house upgrade from Retek RMS 6.5 to 8.0). Redesigned and rewrote the replenishment system to be based on multiple rulesets, with the capability to cascade through multiple rules in a user defined sequence, to best distribute limited quantities. In addition to being more capable, it also completed in 30 minutes vs. 3 hours. Following this activity I identified 30 additional tuning opportunities and implemented those -- reducing 2-3 hour processes to 10-30 minutes, followed by restructuring the entire batch process flow to remove unnecessary dependencies and to allow for parallel processing wherever possible.Participated in the selection of a Merchandise Planning system (originally from Maple Lake, then acquired by TXT, now Aptos) to replace legacy spreadsheet processes, and then led the I.T. implementation of the selected system.I worked closely with subject matter experts and at the VP and Director level within the retail business area, to jointly design a product allocation tool that was implemented in 2010. For the next three years I was co-located with our retail business users to discover and recommend strategic improvements to our retail systems and retail data warehouse (basically a Product Owner). During the first year and a half of the co-location, I met quarterly with the CEO to discuss findings and status. Show less

  • Sr. Project Manager

    Jan 2015 - now

  • Project Manager

    Mar 1999 - Jan 2015